Customer Service Representative

SkillsetGroup is seeking a Customer Service Representative to work in the city of Grand Prairie or Fort Worth, TX area.  The ideal candidate will have a passion for customer service and experience in upselling products or services.  This will be a 1^st Shift position and a Direct Hire opportunity.   To apply, email rmills@skillsetgroup.com

Job Title:  Customer Service Representative 

Shift: 1^st shift: Monday-Thursday, 8am-4:30pm, Friday is 7:30am-4:00pm

Pay: $45-55k/yr.

Location:  can be in Grand Prairie or Fort Worth, TX location

DIRECT HIRE OPPORTUNTIY

• 3 years’ experience as a Customer Service Rep. in the security systems, overhead doors, access control gates, or door operator industry.
• This individual could have done outside sales of security systems and looking to get into the office.
• Handle incoming customer inquiries and provide excellent customer service and technical support.
• Upsell products or services to meet customer needs.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain a high level of product knowledge to effectively answer customer questions.
• Familiarity with an ERP system, computer literate, and MS office products.  
• Bilingual is a plus, not a must.