Customer Service Rep

A large logistics company in Metairie is seeking a Logistics - Customer Service Representative to work in one of their departments.

This company works with international clients. Full benefits are offered including health, dental, vision, paid-time-off, life insurance, short/long term disability, 401k with a match, and paid holidays

Duties of the Logistics Customer Service Rep include but are not limited to:

• Assist with processing freight forwarding documentation for export shipments (bills of lading, country of origin, etc.)

• Answer phone calls and make outbound calls to clients

• Receive instructions for each assigned client

• Enter client information into database

• Work with customs and assist with paperwork regarding cargo

• Issue instructions for container pickups

• Coordinate deliveries

• Receive updates from operations on process of pickups

• Review invoice information and send to accounting

• Track and trace other shipments

Requirements of the Logistics Customer Service Rep:

• 2 years of customer service experience Experience in logistics, transportation, or import/export preferred

• High School Diploma required Bachelor's Degree preferred

• Proficient in Microsoft Office Word and Excel (will be tested)

• Able to work in a fast paced environment

• Able to establish and maintain effective, positive working relationships