IT Specialist

Our client, a highly respected Metairie-based law firm, is seeking an experienced IT Application Support Specialist to provide firmwide technical support across multiple office locations. This role offers an excellent opportunity to join a collaborative, technology-forward team supporting a dynamic legal environment.

Responsibilities

• Provide end-user technical support for hardware, software, and network issues across multiple remote offices.

• Troubleshoot and resolve issues related to Microsoft Office 365, Azure, Active Directory, SharePoint, and Virtual Desktop Infrastructure (VDI).

• Maintain and monitor IT systems, including servers, routers, switches, and VoIP phones.

• Assist with system setup, video conferencing, and A/V needs for meetings and presentations.

• Support cybersecurity initiatives, data security documentation, and firm compliance.

• Maintain asset inventory and assist with equipment installations, moves, and updates.

• Collaborate with network engineering staff to identify and resolve recurring performance issues.

• Train staff on firm applications to enhance technical proficiency and user efficiency.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Minimum 2 years’ experience providing IT or application support in a multi-user, cloud-based environment.

• Proficiency with: Office 365 (Outlook, Teams, advanced Word/Excel), Windows OS, Azure AD, SharePoint, VDI, routers/switches, and VoIP systems.

• Experience with law-firm software (ProLaw, eDiscovery tools, DocuSign, Westlaw/LexisNexis) highly preferred.

• Strong troubleshooting, communication, and multitasking skills.

• Ability to work occasional evenings/weekends to support firm needs.