New Orleans, LA
Patient Account Rep needed to work with a client located in New Orleans, La
The pay will be $17.88 per hour and the hours are 8:30am-5:00pm
Responsibilities include but are not limited to:
Performance Standards:
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Greets patients, answers telephone, directs calls, schedules appointments, and updates and verifies student demographics and insurance according to established protocols or procedures to ensure accuracy and timeliness of patient information.
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Follows protocols for daily opening and closing of front desk
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Follows protocols for check-in and check-out process to ensure timeliness of patient flow and accuracy of visit tickets.
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Follows protocols for scrubbing the schedule and insurance verification.
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Corrects demographic and insurance errors in a timely manner.
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Responds to customer relations issues in a prompt and professional manner. Escalates to senior representative promptly if necessary.
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Proficient in all uses of software and hardware necessary for front desk operations.
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Collects fees for services rendered, balances drawer at end of day and submits all necessary paperwork to supervisor.
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Works Saturday clinic on a rotation if required
Required:
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1+ years experience working as a Patient Account Rep in a medical office
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High school diploma or greater
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Proficient Microsoft Office skills