Office Clerk

Requirements/Duties:

• Some Import/Export knowledge
• Manage large amounts of incoming calls.
• Generate sales leads if required.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Preferred Qualifications:

1. High school graduate or equivalent. 
2. Minimum of 2 years in related field 
3. Must possess excellent written and verbal communication skills 
4. Must have moderate computer skills including working knowledge of Word and Excel.
5. Bilingual English/Spanish 
6. Great customer service