Customer Service Rep

Order Type : Temp

Essential Duties and Responsibilities: ? Process and fills orders received by customers ? Handle Customer Broker-receipts, manages customer inquiries, returns, complaints, and back orders by coordinating with internal departments to find solutions and resolve matters ? Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer ? Point person for shortages providing priority assessment to customers and product ? Prepare and maintains appropriate customer files, records or files copy of orders received. ? Edit orders received for price and nomenclature ? Prepare order by entering data into computer to determine total cost for customer ? Follow up on orders to ensure delivery on specified dates ? Run EDI/EFS daily ? Responsible for computing price and price changes, implementation and database changes; may include computing of shipping charges ? Process and file approved RMA’s and assist with research on customer documentation ? May attempt to sell additional products to customer ? May recommend type of packing or labeling needed on order ? May confer with sales, shipping, warehouse or common carrier to expedite or trace missing or delayed shipments ? May check inventory control and notify purchase of orders that would deplete stock ? May initiate purchase requisitions ? Prepare Custom invoices and shipping documents ? Compile statistics and prepares various assigned reports for management ? Assist in training of other CSR’s as needed ? Provide necessary data and support tools to Sales Team ? Process weekly mail to Regional Mangers ? Assist VP of Marketing Brokerage and Corp Allowances and Slow Moving/Obsolescence list ? Prepare correspondence for sales leads Supervisor Responsibilities: None Education and/or Experience: ? Minimum of a HS Diploma ? Minimum of 3 years in a customer service field Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions of the job. Working Skills, Knowledge, and Abilities: ? Proficiency in computer data entry and general use including MS Office and Outlook ? Knowledge of Customer Service ethics, principles and procedures ? Proficiency in administrative and documentation procedures ? Excellent interpersonal skills: written and verbal ? Attentive to detail ? Skill of versatility and able to adapt to many situations regarding the customer ? Excel Language Skills: Ability to read, analyze, and interpret general business materials, professional journals, technical procedures and government regulations. Ability to write reports, business correspondence and policy/procedure manuals. Ability to effectively communicate in both written and oral presentations with groups of employees, managers, suppliers, customers, and the public. Bilingual, English/Spanish desirable. Submit resume to gloriad@rmpersonnel.com or call 915-271-4360 Location will be near Joe Battle/Rojas area. Mon-Fri 8a-5p $15.00/hr.