Customer Service Rep

MAIN DUTIES:

• Communicate information to operations and sales personnel on shipments which require special handling.
• Advise customers, sales personnel and station management of the status of all shipments.
• Respond promptly and professionally to customer requests for status of shipments, routings, "Paid-On-Delivery" charges or other inquiries.
• Coordinate with sales and customers to develop customer specific stand operating procedures. 
• Follow-up on sales leads provided from daily shipment logs and quotes.
• Assist in customer service and the preparation of quotes. 
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Diploma or GED
• +1 year experience.

SKILLS:

• Must be able to read, write and speak English and Spanish fluently
• Proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to identify and resolve problems in a timely manner