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Client Service Specialist

ROCHESTER, NY

Order: 25376
Temp

RBA Staffing is currently recruiting for a Client Service Specialist for a local financial institute. Full Time (40hrs/wk) need to have flexibility to work hours the center is open- 8am-8pm, Monday-Friday.

 

Must have great customer service and computer skills. This is a high-volume call center environment where you will be required to field 50-70 calls per day. Bilingual is a plus! This is a temp to hire opportunity.

Taking inbound calls answering questions about their financial benefits, retirement plans, 401Ks etc., resetting online passwords. This includes but not limited to; explanation of retirement plan provisions, technology offerings, and interacting with the service team to ensure resolution of any received complaints or concerns from client base.

 Skills:

  • Ability to read and interpret documents, such as manuals and technical procedures.

  • Ability to speak effectively with both internal and external contacts.

  • Ability to communicate effectively with clients, project a positive attitude and professional demeanor.

  • Responsible to deliver exemplary service to your clients

  • Ability to apply concepts such as fractions, percentages, rations, and proportions to practical situations.

  • Must have excellent Microsoft office applications experience and knowledge, with emphasis on Word, Excel, PowerPoint and Access.

 

Education/Experience - Associates degree and (1) year of experience or equivalent combination of education and experience.

 

Apply online directly with a resume or may email a resume to janet.caballero@rbastaffing.com

 

RBA Staffing is an Equal Opportunity Employer. It is the policy of RBA Staffing to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law

 

Pay Rate: $15.00HR