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Virtual Customer Concierge/Customer Service

Pittsford, NY

Order: 24342
Direct Hire

RBA Staffing has an exciting opportunity for a Customer Service professional with E-Commerce experience - Apply today for immediate consideration

In this position you will be the front line of communication with the customer. We are looking for someone who wants to make sure the the customer has the best experience possible. 


Responsibilities 

  • Consistently deliver a remarkable customer service experience by acting as the front line of communication (primarily via email, phone, Instagram DMs, and live chat)

  • Work extensively with customers to provide timely solutions including: order ?follow-up, shipment tracking, order updates, etc. 

  • Responsible for improving customer retention by combining service and sales skills with product knowledge to ask customers questions and effectively offer relevant solutions

  • Experience handling multiple programs simultaneously in a fast-paced changing environment 

  • Utilize data and customer feedback to analyze customer service trends and recommend revised policies and processes to improve customer experience 

  • Proactively look for opportunities to drive sales growth by identifying new leads and hand over leads to appropriate departments

We are looking for someone with exceptional written and verbal communication skills. The ability to creatively and effectively problem-solve varying customer requests. You must be able to multitask and prioritize effectively in a fast-paced environment 

 
Requirements 

  • 2 or more years of experience in customer service at an e-commerce company (preferred)

  • Bachelor’s Degree preferred

  • Must be proficient in Excel and Mac computers, Office and Google Suite (Shopify and/or ShipStation experience a plus) 

“RBA Staffing is an Equal Opportunity Employer. It is the policy of RBA Staffing to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.”