Department Specialist

Summary:
The Department Specialist provides specialized clerical and administrative support to Public Works programs. This position is responsible for maintaining records, processing forms, responding to public inquiries, and supporting departmental operations in accordance with established policies, procedures, and applicable regulations. Work is performed under general supervision and requires discretion, accuracy, and strong customer service skills.

Key Responsibilities:

• Maintain and organize departmental files and records

• Enter, verify, and update data; prepare routine reports

• Type and process forms, correspondence, and documents

• Assist the public with forms, requests, and department-related services

• Respond to inquiries regarding departmental policies and procedures

• Handle difficult or dissatisfied individuals professionally

• Compile data for reports and attend meetings as needed

• Perform basic to moderately complex mathematical calculations

• Perform other related duties as assigned

Qualifications:

• High school diploma or equivalent

• Two years of clerical or administrative experience preferred

• Knowledge of office procedures, recordkeeping, and filing systems

• Proficiency with computers and standard office equipment

• Strong communication, organization, and customer service skills

Work Environment:
Office-based position with frequent deadlines, interruptions, and a variable workload requiring attention to detail and accuracy.