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Field Services Representative-Temporary

Plant City, FL

Order: 84374

Pay Rate: $18.23/HR.

 

This is a temporary only position.

 

Position Summary:

The incumbent in this position is responsible for reading and monitoring water meters, addressing customer inquiries, and ensuring accurate billing. This role involves turning water service on and off, checking for unauthorized usage, inspecting plumbing for leaks, and reporting faulty meters. The representative also handles meter lock-offs for non-payment, assists with account rechecks, and performs basic maintenance tasks. Work is reviewed through oral and written reports, discussion, and results obtained.

 

Essential Duties and Responsibilities:

The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

  • Read water meter for billing and customer request.

  • Use automatic and cellular technology to read, monitor, perform data extractions and data diagnostics.

  • Turn water service on and off at individual meters in accordance with service work order.

  • Check for unauthorized usage and illegal hook-ups.

  • Answer customer inquiries concerning meter operations.

  • Inspect visible plumbing for water leakage.

  • Report faulty meters to utility maintenance.

  • Lock meters for non-payment.

  • Recheck unpaid accounts from disconnect list.

  • Prepare incoming and outgoing mail.

  • Remove ants, snakes, and bees from meter boxes.

  • Remove meter and cap water services.

  • Performs other job duties as assigned.

 

Minimum Qualifications:

To perform this job successfully, an individual must be able to carry out each essential duty or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and certificates or licenses required in order to fill the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

Knowledge, Skills, and Abilities:

  • Knowledge of City's address system.

  • Ability to accurately read and record water meter readings.

  • Ability to communicate with others and the public in a professional manner.

  • Ability to handle complaints and difficult customers.

  • Skill in operating a motor vehicle.

  • Skill in the operation of a computer.

  • Ability to locate meters.

  • Ability to access, input, and retrieve information from a computer.

  • Ability to operate various hand and power tools.

  • Ability to act independently and make logical decisions based on training.

 

Education and Experience:

  • Graduation from an accredited high school or possession of an acceptable equivalent diploma.

 

Certificates and Licenses:

  • Must possess and maintain a valid Florida Driver License and be insurable by the City’s current insurance provider.

  • National Incident Management System (NIMS) training will be required according to the job duties and responsibilities within one (1) year of employment.

 

Supervisory Responsibilities:

  • N/A

 

Essential Physical Abilities:

Code: Constant = 2/3 or more of the time Frequent = from 1/3 to 2/3 of the time Occasional = up to 1/3 of the time

N/A = Not applicable

 

Physical Skills

Constant

Frequent

Occasional

N/A

Heavy lifting (45 lbs. and over)

 

 

 

X

Moderate lifting (15 to 44 lbs.)

 

 

X

 

Light lifting (under 15 lbs.)

 

 

X

 

Heavy carrying (45 lbs. and over)

 

 

 

X

Moderate carrying (14 to 44 lbs.)

 

 

X

 

Light carrying (under 15 lbs.)

 

 

X

 

Reaching above shoulder

 

 

X

 

Use of fingers

X

 

 

 

Both hands required

X

 

 

 

Climbing (use of legs and arms)

 

 

X

 

Climbing (legs only)

 

 

X

 

Good near vision

X

 

 

 

Good distant vision

X

 

 

 

Both eyes required

X

 

 

 

Depth perception

X

 

 

 

Distinguishing basic colors

 

 

X

 

Distinguishing shades of colors

 

 

X

 

Good hearing (with or without hearing aid)

X

 

 

 

Straight pulling

X

 

 

 

Pulling hand over hand

X

 

 

 

Pushing

X

 

 

 

Walking

X

 

 

 

Standing

X

 

 

 

Crawling

X

 

 

 

Kneeling

X

 

 

 

Bending

X

 

 

 

Balancing

X

 

 

 

Stooping

X

 

 

 

Digging

X

 

 

 

Jumping

 

 

 

X

Running

 

 

 

X

Throwing

 

 

 

X

Driving (cars, small vans, pick-ups, etc.)

X

 

 

 

Driving & operating (heavy equip., trucks, etc.)

X

 

 

 

Other

 

 

 

 

 

Environmental Conditions:

Code: Constant = 2/3 or more of the time Frequent = from 1/3 to 2/3 of the time Occasional = up to 1/3 of the time

N/A = Not applicable

 

Environment

Constant

Frequent

Occasional

N/A

Work Inside

 

 

 

X

Work Outside

X

 

 

 

In the Heat

X

 

 

 

In the Cold

X

 

 

 

In High Humidity

X

 

 

 

In Dampness or Chilliness

 

 

X

 

In Dry Conditions

X

 

 

 

In or with Noisy Conditions

X

 

 

 

In Darkness

 

 

 

X

In or with Dusty Conditions

X

 

 

 

With Silica, Asbestos, etc.

 

 

 

X

With Fumes or Gases

 

 

 

X

With Smoke or Flames

 

 

 

X

With Chemicals

 

 

X

 

With Solvents

 

 

X

 

With Grease or Oils

 

 

X

 

With Radiant Energy

 

 

 

X

With Electrical Energy

 

 

 

X

On Slippery Surfaces

 

 

X

 

On Uneven Surfaces

 

 

X

 

In or With Moving Objects

 

 

 

X

In or With Ladders/Scaffolding

 

 

 

X

At Heights above Ground Level

 

 

 

X

Below Ground Level

 

 

 

X

In Water

 

 

X

 

With Explosives

 

 

 

X

With Poor Ventilation

 

 

 

X

With Odors

 

 

 

X

With Unusual Fatigue Factors

 

 

 

X

Other Relevant Information:

 

 

 

 

 

Emergency Responsibilities:

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, Emergency Management or City Administration. Such assignments may be before, during or after the emergency/disaster.

 

Disclaimers:

 

This job description is not intended to, and does not, constitute an offer of employment or a contract for employment or the terms and conditions of employment. The City of Plant City has the right to revise this job description at any time.