Lenexa, KS
Are you a natural-born "Happiness Hero" who thrives on turning frowns upside down?
Join the team of customer service champions and help spread joy and solve problems one call at a time.
*** NOTE: THIS IS NOT A REMOTE JOB! ***
Overview
We are seeking motivated and enthusiastic Call Center Representatives to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. No experience necessary. Various shifts with shift differentials. Full time positions are available. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to analyze customer needs effectively.
- Pay: $15/hour
- Perfect attendance bonus: +$1/hour next pay period
- Growth opportunities!
Amazing Shift Differentials
- Saturday: 12:01am to midnight = $.75/hour
- Sunday: 12:01am to midnight = $1.50/hour
- Monday-Thursday: 7pm-5am = $1.75/hour
- Friday: 7pm-midnight = $1.75/hour
Responsibilities
- High volume call center housing multiple portfolios of clients running 24/7 operations
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide excellent customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Utilize phone etiquette to maintain a positive rapport with clients during each interaction.
- Conduct data entry accurately to update customer information in the system.
- Analyze customer needs to recommend appropriate products or services that meet their requirements.
- Collaborate with team members to enhance client services and improve overall call center performance.
- Assist in sales efforts by promoting products during calls when appropriate.
- Maintain a comprehensive understanding of company policies and procedures to provide accurate information to customers.
Skills
- Strong customer service skills with a focus on client satisfaction.
- Proficient in computer use for data entry and call management systems.
- Experience in call center operations is preferred but not required.
- Excellent phone etiquette and verbal communication skills.
- Ability to analyze situations quickly and provide effective solutions.
- Previous experience in sales or outbound calling is a plus.
- Strong organizational skills with attention to detail.
The Pinnacle Groups work hard to pair top talent with great companies. We truly care about your success and your future, which is why we take the time to truly get to know both the employer and employee to make sure it’s a good match. We’re not just filling a seat, we’re building futures. Our service separates us from other staffing firms and has landed us on the Inc. 5000 fastest growing companies list. We currently connect people in Kansas City, Topeka, Wichita, Des Moines, Denver, Omaha, Dallas-Fort Worth, Phoenix, Tucson, Orlando and Jackson, MS markets.
EOE: Pinnacle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.