SCOTTSDALE, AZ
The Pinnacle Groups work hard to pair top talent with great companies. We truly care about your success and your future, which is why we take the time to truly get to know both the employer and employee to make sure it’s a good match. We’re not just filling a seat, we’re building futures. Our service separates us from other staffing firms and has landed us on the Inc. 5000 fastest growing companies list. We currently connect people in Kansas City, Topeka, Wichita, Des Moines, Denver, Omaha, Dallas-Fort Worth, Phoenix, Tucson, Orlando and Jackson, MS markets.
Position Overview
We are seeking a highly motivated and customer-focused Junior Customer Support Representative to join our growing team. If you are passionate about providing exceptional customer service, problem-solving, and optimizing the customer journey, this is the perfect role for you. As the first point of contact for our customers, you will be responsible for handling inquiries, providing top-tier support, and ensuring a seamless customer experience.
Key Responsibilities
- Customer Support & Engagement – Deliver high-quality customer service via phone, email, and live chat to enhance customer experience, satisfaction, and loyalty.
- Lead Qualification & Routing – Assess incoming customer inquiries and effectively route them to sales, account management, or technical support teams to streamline workflows.
- Issue Resolution & Troubleshooting – Identify, troubleshoot, and resolve customer concerns efficiently, ensuring first-call resolution (FCR) and minimizing escalations.
- CRM & Data Management – Maintain accurate and up-to-date customer records in HubSpot CRM, tracking customer interactions, service tickets, and feedback trends to drive continuous improvements.
- Process Optimization & Best Practices – Proactively identify inefficiencies, recommend enhancements, and implement customer service best practices to optimize customer success strategies.
Qualifications & Experience
- 1-3 years of experience in customer service, call center support, or customer success roles.
- Strong verbal and written communication skills with the ability to build rapport and resolve concerns efficiently.
- Experience using CRM software (HubSpot preferred), customer support platforms, and ticketing systems.
- Ability to multitask, prioritize workloads, and manage time effectively in a fast-paced, high-volume environment.
- A problem-solving mindset, proactive approach, and ability to drive customer retention and satisfaction goals.
EOE: Pinnacle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.