Wine Club & Membership Specialist

Wine Club & Membership Specialist - Part-Time - 4-Months Temporary - Santa Rosa or Napa - $28-$30/hour

Are you passionate about customer service and wine? Exciting opportunity to join a dynamic, collaborative team as a Wine Club & Membership Specialist, where you'll provide top-tier support to wine club members and guests. This role is perfect for a quick learner, a team player, and someone who goes above and beyond to create memorable experiences for customers.

As a member of a collaborative team that supports each other, you will have the opportunity to learn, grow, and make a meaningful impact. If you’re excited about creating exceptional customer experiences, we’d love to hear from you!

• Start Date: ASAP

• Schedule: Part-Time (20 hours per week, Monday through Friday)

• Duration: Temporary through the end of the year, with potential for permanent hire

• Location: 100% in-office position in Santa Rosa or Napa

Key Responsibilities:

• Deliver exceptional customer service through emails, phone calls, in-person, and SMS interactions

• Gain in-depth knowledge of all wine clubs and promotions

• Assist with administrative tasks

• Support Ecommerce promotions and increased call volumes during campaigns

• Collaborate with Hospitality Centers to ensure timely communication with customers

• Maintain communication boards and support member events when needed

• Utilize Service Cloud CRM to ensure smooth operations and member communication

• Contribute to a positive and flexible work environment, adapting to operational shifts

Skills & Qualifications:

• Must be at least 21 years of age with excellent verbal and written communication skills

• Proficient in Microsoft Office Suite and CRM systems, particularly Salesforce Service Cloud (preferred)

• Exceptional communication skills

• Strong critical thinking, problem-solving, and organizational abilities

• Experience in membership services or customer service roles is preferred

• Ability to work flexible hours, including weekends and holidays when necessary

• Wine knowledge and passion for the wine industry a plus

• Prior involvement in membership campaigns and event support a plus