San Antonio, TX
General Statement of Duties:
Under general supervision is responsible for independently providing support and services to HR Staff, line managers and employees
Essential Job Functions:
1. Provides general information and assistance on employee benefits, enrollment procedures and documentation, claims issues and provider listings. Facilitates Benefits Segment of New Employee Orientation, employee benefits education meetings and communication to employees regarding benefits.
2. Provides general information and answers routine questions and policy interpretation support regarding the application of human resources policies and procedures to employees; refers significantly complex and/or unusual questions or concerns requiring policy interpretation to Human Resources Consultants or Director.
3. Assists with the planning and administration of employee events such as Town Hall Meetings, New Hire Forums, Service Awards and Employee Retirement Program. Collaborates with facility management on the presentation of the awards. Processes related order and invoice approval. Makes recommendations for program enhancements and manages implementation of approved changes and new programs.
4. Analyzes requests and determines employee eligibility for tuition reimbursement and loans, emergency loans, emergency FTO cash-ins, and wellness program claims. Recommends approvals/denials/exceptions. Assures proper deductions are withheld, and tracks program costs.
5. Provides general support for key departmental activities and initiatives to include consulting on less complex employee relations issues, assists with exit interviews, representing HR on employee committees and employee activities, generating and analyzing standard reports, and assisting with special projects as needed.
6. Assists with approving position posting requests according to Flexible Position Control and the new approval process, and provides additional Human Resources support assistance as necessary.
JOB DIMENSIONS
1. Technical/Professional Knowledge
Has achieved a satisfactory level of technical and professional skill or knowledge in the following; word processing, system data retrieval, managing files, records and other office procedures, business and management principles involved in coordination of people and resources.
2. Adaptability
Maintains effectiveness when experiencing major changes in work task or the work environment;
3. Decision Making
Identifies and understands issues, problems and opportunities; compares data from different sources to draw conclusions
4. Initiating Action
Taking prompt action to accomplish objectives
5. Managing Work (includes Time Management)
Minimum Education and Experience:
High School Diploma or GED required. Bachelor's degree in human resource management, human resource information systems or equivalent experience preferred. Strong MS Office skills including Excel. Familiar with data retrieval systems and has work experience in analyzing data.