Customer Service Specialist

CUSTOMER SERVICE SPECIALIST

Ready to be the voice that makes a difference for customers every day? We’re looking for a Customer Service Specialist who brings accuracy, professionalism, and a genuine desire to help to every interaction.

WHY YOU’LL LOVE THIS ROLE

• Customer Impact: Serve as the primary point of contact for customers, helping them navigate services, processes, and solutions with confidence.
• Variety in the Day: Handle a mix of calls, emails, order entry, and problem-solving, keeping your work engaging and dynamic.
• Team-Oriented Environment: Collaborate closely with peers and leadership, with opportunities to cross-train and broaden your knowledge.
• Structured & Supportive: Clear processes, defined escalation paths, and a manager who values documentation and continuous improvement.
• Stability & Balance: A consistent weekday schedule in a professional office setting.
• Benefits-Focused Role: Competitive compensation with benefits such as PTO and retirement options (for direct-hire roles).

LOCATION: Greater Portland, OR

SALARY: $21.00 per hour

SCHEDULE:

• Full-Time
• Monday–Friday
• Daytime business hours 8am to 5pm
• Job Type: Temp to Hire

KEY RESPONSIBILITIES

• Answer incoming customer calls, emails, and faxes in a professional and timely manner.
• Provide accurate information regarding services, pricing, and processes.
• Research customer questions and follow through to resolution.
• Set up new customer accounts and enter orders with a high level of accuracy.
• Process order changes or cancellations in accordance with company policy.
• Document customer interactions and actions in internal systems.
• Identify when issues require escalation or additional follow-up.
• Maintain working knowledge of products, services, and procedures.
• Participate in team meetings, cross-training, and improvement initiatives.

WHAT WE’RE LOOKING FOR

• Education: High School Diploma or equivalent.
• Experience: Minimum of 1 year of customer service experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and ability to manage multiple tasks.
• Comfortable using basic computer applications (Windows, Outlook).
• Ability to work both independently and as part of a team.

PHYSICAL REQUIREMENTS

• The position performs general office duties in a professional, office-based environment.
• Requires extended periods of sitting, frequent computer use, and regular telephone/headset use.
• Frequent typing and data entry; occasional bending, reaching, and lifting of light materials up to 10 pounds.