Kalamazoo, MI
Part-Time Receptionist - Previous experience a must to provide primary front office support and acts as a general receptionist for all calls and visitors providing support for the agency’s programs and services. These functions are to be accomplished within the framework of established policies and procedures under the overall direction of the Access Manager.
PRINCIPAL ACCOUNTABILITIES:
1. Greets visitors and callers with exceptional customer service presenting a professional, welcoming, and helpful attitude always.
2. Perform routine clerical functions (i.e., word processing, data entry, typing, copying, filing, mailings, etc.) and any other projects as assigned using agency equipment computer systems, and databases.
3. Greet visitors and answer phones providing information on services and programs.
4. Ensure existing and potential client access to services by returning calls and responding to inquiries and referrals.
5. Connect all potential clients to Kalamazoo County’s Continuum of Care (CoC) Coordinated Entry System (CES) process supporting the HRI centralized intake and screening process in determining client and service delivery.
6. Monitor lobby activity and report any concerns or urgent matters to agency staff.
7. Maintain the lobby including light housekeeping such as wiping down surfaces, ensuring the supply of personal protective equipment, and notifying facilities staff of any issues needing urgent attention.
8. Maintain an orderly workspace.
9. Disseminate and maintain housing and community resource material.
10. Perform additional responsibilities as necessary to meet dept. and/or organizational outcomes and objectives. Execute cross-training/backup processes to meet ongoing direct client services to accomplish organization’s mission.
11. Infuses pride in organizational values and mission by acting with integrity, honesty, and knowledge that promotes culture and mission.
12. Performs other duties as assigned.
MINIMUM EDUCATION/EXPERIENCE REQUIRED:
A high school diploma or GED with previous experience in customer service is required. Human services field experience preferred. Lived experience with homelessness or housing crisis preferred. Bilingual preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Proficient computer skills including Microsoft Office suite.
• Maintain an energetic approach and have a strong work ethic.
• Demonstrated high-level customer service.
• Experience working with multiple calendars and multiline phone system
• High task orientation and ability to work with and through other people as part of a team while also performing responsibilities independently
• Ability to multitask
• Maintain an energetic approach and have a strong work ethic
• Ability to work effectively with diverse populations
• Must maintain confidentiality.
• Ability to maintain a compassionate and professional manner.
• Professional work and punctuality habits are necessary to accomplish organizational goals.
• Maintain reliable transportation.
EQUIPMENT USED:
General office equipment, network-based computer, calculator
Hours 1pm to 5pm (not lunch break due to 1/2 day
$15 pay rate