CUSTOMER SVCE REP

CSR 8:30am - 5pm Monday - Friday Job Description • Responsible for assigned customer accounts, ensuring timely communication, accurate order fulfillment, and proactive issue resolution. • Navigate and manage daily operations through Warehouse Management Systems (WMS), ERP, and CRM platforms to ensure accuracy in order processing, inventory tracking, and reporting. • Build and maintain strong customer relationships with a focus on service excellence and account retention. • Track, monitor, and analyze Key Performance Indicators (KPIs) including order accuracy, on-time shipments, turnaround times, and customer satisfaction metrics. • Prepare and share customer performance reports, highlighting trends and recommending process improvements. • Monitor inventory levels, support cycle counts, reconcile stock, and coordinate with warehouse staff for accurate and timely dispatch. • Investigate and resolve customer complaints, delays, or discrepancies, ensuring corrective actions and transparent communication. • Collaborate with warehouse, operations, and IT teams to troubleshoot system issues and drive continuous process improvement. • Ensure compliance with company policies, operational procedures, and quality standards while maintaining high levels of efficiency. Must Have Experience : minimum 5 years in customer service position and should have worked in a similar warehouse set up Proficient in WMS and other CRM software Bilingual : English and Spanish preferred Strong communication, attention to detail, and leadership maturity Pay Range : between $23 to $25 per hour depending on experience