Behavioral Health Coordinator

Behavioral Health Coordinator needed for one of our client's in the Ft. Pierce, FL area.

Key Responsibilities

• Greets patients, visitors, vendors and directs them to the appropriate staff members.

• Assist in keeping the office running efficiently by performing clerical duties, such as answering telephones, photocopying, faxing, and providing quality customer service.

• Ensures all patient information is captured into Phreesia and converted into Athena during the check-in process.

• Obtains patient demographic and insurance information, verifies insurance eligibility in advance, and enters accurate information in the electronic health record.

• Collect and process payment due for visit and complete daily reconciliation process.

• Process patients Sliding Scale program application and enter all necessary information in the EMR.

• Ensures waiting areas and reception areas are kept neat and clean.

• Assists in the delivery of behavioral healthcare including direct supervision of clients as part of the therapeutic behavioral health team. Communicates with Behavioral Health Practitioner/Behavioral Health Supervisor regarding behavioral observations and provides appropriate clinical interventions for managing client’s conduct as guided.

• Works with insurance plans and clinicians providing supporting documentation to obtain pre-authorization of medications and/or services in accordance with payer guidelines.

• Welcomes patients and visitors in person or on the telephone, answering or referring inquiries.

• Comforts patients by anticipating patients' anxieties; answering patients' questions.

• Optimizes patients' satisfaction, provider time, and treatment room utilization.

• Keeps patient appointments on schedule by notifying provider of patient's arrival.

• Maintains patient accounts by obtaining, recording, and updating personal and financial information.

• Protects patients' rights by maintaining confidentiality of personal and financial information.

• Maintains professional behavior, and attitude towards patients, visitors, and coworkers.

• Checks patients out and schedules follow up appointments as directed by the provider.

• Performs other duties and responsibilities as assigned.

• May occasionally need to travel from one clinic to another for coverage.

Education & Training

• 1 year experience medical front office or behavioral health setting (Preferred)

• High school diploma or GED required.

Experience

• One to three years of progressive work experience in a medical office setting.

Requirements

• Level 2 background clearance required.

• Proof of immunizations for MMR, HEP B vaccination, and either a history of chicken pox (varicella), or documentation of the varicella vaccine, and a PPD Test at time of hire.

Schedule:

Must be capable of working Monday through Friday between 7:30am - 6:00pm

Job Type: Full-time

Pay: $18.00 per hour