Fort Pierce, FL
Bilingual English Spanish, or Creole preferred, but not required.
Key Responsibilities
• Maintains professional behavior, and attitude towards patients, visitors, and coworkers. • Ensures waiting areas and reception areas are kept neat and clean. • Greets visitors, vendors and directs them to the appropriate staff members.
• Ensures all patient information is captured into Phreesia and converted into Athena during the check-in process. • Greets patients and confirms insurance information as well as patient demographics.
• Establishes patient’s reason for visit and distributes the appropriate patient packet of information and/or consent forms. • Collects patient payments. • Checks patients out, schedules follow up appointments as directed by the provider. • Schedules referrals for diagnostic testing and specialty appointments as requested. • Follows up on referrals to ensure patients are keeping the appointments as scheduled. • Answers incoming calls and schedules patient appointments. • Calls patients to remind them of upcoming appointments. • Verifies patient insurance eligibility. • Manages and maintains provider schedules as appropriate. • Clears no-shows, reschedules cancelled and bumped appointments in PM. • Opens and closes payment batches. • Documents patient contacts and progress in the EHR.
• Attends educational offerings as appropriate
• May occasionally need to travel from one clinic to another for coverage.
Qualifications
• High school diploma or GED required; college degree preferred.
• Must be cross trained in electronic medical records, scheduling software and Microsoft Outlook.
Requirements
• Level 2 background clearance required • Proof of immunizations for (1) Tdap, (2) MMR’s, HEP B vaccination, and either a history of chicken pox (varicella), or documentation of the varicella vaccine, a PPD Test is done