Boca Raton, FL
Summary
The Customer Service Representative (CSR), will play a crucial role in ensuring the highest level of customer satisfaction. The Customer Service Representative will be responsible for handling day-to-day customer service tasks, interacting directly with customers, and collaborating with internal teams to address inquiries and provide exceptional support.
Essential Duties and Responsibilities
1. Customer Interaction:
· Answer incoming calls addressing product questions, service/technical inquiries, and general concerns related to customer orders and products.
· Recommend products that best meet the customer's needs.
2. Order Processing:
· Process and manually input customer orders, including sample and marketing show orders.
· Maintain back order logs and status.
3. Documentation and Coordination:
· Manage all paperwork associated with orders, including export documents for international orders.
· Process Return Good Authorizations (RGAs) and credit memos, including freight claims for damaged or lost orders.
· Utilize Customer Vendor Portals for inventory maintenance, order updates, and dispute resolution for charge backs and fines.
4. Collaboration:
· Coordinate special and rush order requests with the Traffic and Warehouse Operation departments.
· Communicate with technical advisors and product management teams to stay updated on product knowledge.
5. Communication and Feedback:
· Prepare shipping and tracing information for customers as required.
· Report customer feedback and signs of dissatisfaction to management.
· Respond to customer questions and reviews
6. Additional Responsibilities:
· Perform other duties as assigned.
Qualifications
· High school diploma or GED equivalent (Associate or Bachelor’s Degree a plus).
· 2-3 years of customer service experience required.
· Work experience requiring multitasking and attention to detail.
· Demonstrated success in problem-solving and resolving client issues/concerns.
· Ability to work in a fast-paced, high-volume, and high-pressure environment, with previous experience in a call center.
· Strong interpersonal, verbal, and written communication skills.
· Computer proficiency with knowledge and experience in a Windows environment/AS400 experience is a plus.
· Ability to maintain a high level of professionalism.
· Outstanding attendance record.
$19/hr.