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Technical Support Specialist


Order: 127045
Direct Hire

Madden Industrial Craftsmen is seeking a Technical Support Specialist for a direct hire position with a manufacturing company located in Hillsboro, OR. The Technical Support Specialist acts as primary contact for IT inquiries and requests for services. Responsibilities include supporting the management of EPI’s UNIX, Microsoft, and network services.



  • Provide technical support and act as a liaison between internal customers and IT staff to accurately interpret problems and facilitate resolutions to uphold the customer service level and overall quality of department activities

  • Support Network Administrator to maintain local and wide area network systems

  • Isolate trends in user problems, troubleshoot, and implement sustainable permanent solutions

  • Support data center installations and activities, including maintaining racks, stacks, configuration, and cables

  • Maintain documentation, administrative procedures, and company-wide training related to IT systems; support ISO audits and ensure overall compliance to the standard

  • Maintain professional and technical knowledge of industry best practices by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies



  • Bachelor’s Degree in a related field or equivalent combination of education and experience

  • 2 years experience providing technical support in a high-volume manufacturing environment preferred

  • Demonstrated project management experience with concurrent deadlines

  • Strong analytical and diagnostic skills

  • Proficient PC skills are required, including experience with Microsoft and UNIX system administration

  • Proficient in TCP/IP, LAN/WAN systems, WAN protocols, Symantec Netback up, VPN/SSL solutions, routers and switches, network monitoring tools and their usage and security devices including VPN, and anti-virus and firewalls

  • Must be able to pass a pre-employment drug screen and background check.



  • $62,188/year

  • $500 retention bonus ($200 after 30 days and $300 after 90 days)

  • Comprehensive, low-cost medical, dental, vision, alternative care, and prescription drug coverage

  • Generous paid time off, including sick time, vacation, and holidays

  • Income protection plans, including life insurance and disability programs

  • Financial security plans including a 401(k) retirement plan with company matching

  • Educational reimbursement

  • Employee discounts