Job Title: Customer Service Representative Supervisor- Direct experience with water utility operations companies.
Company: Link Staffing
Location: Greater Houston, Texas
Salary: $50,000 - $65,000 per year
Job Description: Link Staffing is seeking a dedicated and experienced Customer Service Representative Supervisor to join our client, a rapidly growing Texas-based Water Utility Operations Company, based in the Greater Houston area. The successful candidate will be responsible for overseeing customer service operations within a call center environment.
Responsibilities and Duties:
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Handle general correspondence related to customer inquiries and concerns.
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Ensure environmental compliance standards are met.
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Coordinate dispatch activities efficiently.
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Manage billing, collection, and customer service processes.
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Handle client billing matters effectively.
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Collaborate effectively with team members to ensure smooth operations.
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Maintain composure and professionalism during peak demand periods.
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Participate actively in group discussions and decision-making processes.
Qualifications and Skills:
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Proficiency in Microsoft Windows and Microsoft Office OneDrive.
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Experience with AVR Water Billing System, Net Facilities & Service Fusion Work Order Program, and any Public Works | Water Utility CMMS.
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Familiarity with Birdnest Data Management and GIS software.
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Strong communication and interpersonal skills.
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Ability to multitask and prioritize tasks effectively.
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Direct experience with water utility operations companies
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Proficient in English and Spanish
Benefits:
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Medical, dental, and vision coverage.
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Paid time off (PTO) and holiday benefits.
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Ongoing training opportunities.
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Performance-based bonuses.