Resident Service Coordinator

*When applying, select branch "San Antonio - Piedras"*

Labor On Demand has immediate opening for Resident Service Coordinator Specialist

Job Summary

The Resident Service Coordinator is a non-supervisory position that provides case management, outreach, conducts assessments of households, and makes referrals which will address family and/or individual needs. Outreach, assessments, and referrals will promote resident stability, independence, health and self-sufficiency for residents who reside in public housing, housing choice voucher, or tax credit units. The Resident Service Coordinator is committed to working with people in a way that is nonjudgmental, non-intrusive, confidential and that promotes resident empowerment, autonomy and dignity. The Resident Service Coordinator promotes safe living environments and encourages the growth of the community to better meet the needs of individual residents in housing communities by increasing access to resources and facilitating self-advocacy.

Responsibilities

• Be available onsite to residents at assigned location(s) which may include CLIENT public housing facilities.

• Establish and maintain relationships with the residents of the assigned location(s) as a means of being a resource for the property. Coordinates and promotes activities that create a sense of community between the residents and the property. 

• Facilitate orientation, intake and assessment for new families enrolling in programs as assigned.

• Provide short- and/or long-term case management as determined by individual program requirements and agency needs.

• Periodically evaluate programs by assisting with data collection and reporting; prepare program reports on a monthly/quarterly/annual basis using preferred software or digital systems as assigned.

• Participate in the coordination of activities for the participants of assigned programs, including facilitation of program events and scheduling of program activities (such as budget workshops, food distributions, health/wellness events and/or employment networking events.)

• Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness and other supportive services as determined by program requirements and resident needs.

• Explain resident services programs, housing programs, MTW activities and other pertinent information by creating newsletters, email blasts, conducting phone calls, hosting informational meetings and contacting residents door-to-door.

• Arrange transportation as needed for residents to attend various functions, programming and services.

• Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency.

• Actively recruit for the assigned program on an as-needed basis to ensure the program is operating at optimal capacity.

• Advocates for residents and acts as liaison between residents and property management as well as with the community.

• Assists with the development of marketing tools for program awareness.

• Other duties as assigned.

Requirements:

• Associate's Degree (A.A.) or equivalent from a two-year college or technical school; an additional two (2) years of experience may be considered instead of the degree requirement.

• Must have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides.

• Two (2) years of case management experience preferred.

• Must have mathematical skills at the high school level to calculate prorated rents, deposits, etc.

• Proficiency in using property management software(s) and Microsoft Office to complete required reports, create marketing flyers, etc.

Preferred Requirements:

• Experience working in resident services

• Ability to speak, write and read in Spanish is a plus.

• Professional certification(s) in case management

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computer equipment, telephone, multi-functioning printer. Ability to travel to and from meetings, training sessions or other business related events.

Physical and Mental Requirements

Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

• Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

• Must be able to stand, walk, sit, handling, reach outward, reach above shoulder, crawl, squat/Kneel, bend, push and pull frequently. Maintain body equilibrium to prevent falling when walking, standing or crouching on work surface.

• Ability to use upper and lower extremities to move or transport 25 to 50 pounds, including pressing against something to force it in a forward, downward or outward position or drag, haul 25 to 50 pounds

• Ability to bend the body downward and forward by bending spine at waist, and bending legs at knees and moving extremities in any direction

• Ability to withstand physical demands on the body, including being in a stationary and/or standing position most of the day

• Ability to express and exchange ideas by means of the spoken word, including where detailed or important spoken instructions must be conveyed to other workers accurately, loudly or quickly

• Ability to understand, remember and apply oral and/or written instructions or other information

 Other Requirements

• Vision (near, distance)

• Sense of Sound (answering phone, fire alarms, horns)

EEO Statement

Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace. Labor on Demand, Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected class.

*When applying, select branch "San Antonio - Piedras"*