Client Services Specialist

When applying, select branch "San Antonio - Piedras"  

Labor On Demand has openings for Client Service Specialist

The Client Service Specialist performs clerical work of routine difficulty involving the taking of initial applications for housing, rent collection and continued occupancy for public housing developments, and re-certification of other assisted housing tenants.  

Essential Functions:

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained. 

• Conducts screening, intake and move in of applicants as per the Admissions and Continued Occupancy Policy.

• Collects and deposits  funds owed by residents.  

• Ensures rent payments and other charges are inputted into the computer in a timely manner, maintain records of collections, prepare reports. 

• Maintains and monitors delinquent rent roll.

• Completes and tracks re-certifications on residents at the  assigned developments. 

• Enters accurate data into Elite  software and generate reports both statistical and narrative to assigned property manager or other management.

• Completes interviews of residents and processes change of income for residents.

• Issues lease  violations and monitors curb appeal for residents at the assigned developments.Prepares and Processes recommendation for lease violations..

• Conducts move-in, move-out and housekeeping inspections of units. 

• Completes move out of residents as per the Admissions and Continued Occupancy Policy (ACOP).and SOP’s. Maintain a working knowledge of Housing Authority policy and  procedures to assure residents have a clear understanding of changes that may affect their residency.

• Facilitates resident meetings Ensure time is entered on a daily basis.

• Prepares Reasonable Accommodations for approval and/or denial. .

• Performs other duties as assigned.

Minimum Qualifications

• Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; an additional two (2) years of experience may be considered in lieu of the degree requirement. 

• Two (2) years of experience involving case management, client services and/or experience in social work. 

• One (1) year experience in apartment leasing or case management.

• Must have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Education/Certification Requirement

• Must have the ability to earn certifications as required by assigned tasks.

• Texas Class “C” driver’s license at the time of placement and be insurable by the Housing Authority’s liability and fleet insurance carrier. 

• Public Housing Specialist Certification must be completed within 18 months one year of employment (depending on the availability of training) with no more than three attempts to pass certification allowed..

 Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computer equipment, telephone, multi-functioning printer. Ability to travel to and from meetings, training sessions or other business related events.

Physical and Mental Requirements

Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

• Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

• Must be able to stand, walk, sit, handling, reach outward, reach above shoulder, crawl, squat/Kneel, bend, push and pull frequently. Maintain body equilibrium to prevent falling when walking, standing or crouching on work surface.

• Ability to use upper and lower extremities to move or transport 25 to 50 pounds, including pressing against something to force it in a forward, downward or outward position or drag, haul 25 to 50 pounds

• Ability to bend the body downward and forward by bending spine at waist, and bending legs at knees and moving extremities in any direction

• Ability to withstand physical demands on the body, including being in a stationary and/or standing position most of the day

• Ability to express and exchange ideas by means of the spoken word, including where detailed or important spoken instructions must be conveyed to other workers accurately, loudly or quickly

• Ability to understand, remember and apply oral and/or written instructions or other information

 Other Requirements

• Vision (near, distance)

• Sense of Sound (answering phone, fire alarms, horns)

EEO Statement

Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.

When applying, select branch "San Antonio - Piedras"