Desktop & Mobile Support Specialist

*When applying, please select branch " San Antonio - Piedras"  

Labor On Demand has openings for Desktop & Mobile Support Specialist 

Position Summary:

Provides tier 1 (intermediate level) maintenance and support for Client desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.  Required 

Tasks and Responsibilities:  

• Unpacking and configuring new hardware

• Provide end user training on basic use and functionality of supported devices and software

• Documentation and training of troubleshooting guides and installation procedures.

• Provide equipment relocations for Client desktop computers, laptop computers and computer peripherals

• Research, identify and develop alternative solutions when new problems are encountered.

• Fully document all interactions in the ticketing system.

• Maintain technical skills through independent research. 

Minimum Qualifications

Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university

OR 

• Relevant work experience in an IT Technical environment. 

• Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.

• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.

• Familiar with LCD projectors and TV/Monitor.

• Basic knowledge of setup, support, and maintenance of printers, and plotters. 

• Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

• Ability to develop and maintain working relationships with customers and support teams.

• Strong analytical and problem-solving abilities.

• Well-developed written and verbal communication skills for interaction with all levels of personnel. 

• Ability to meet goals and objectives. 

• Effective interpersonal and customer service skills

• Ability to make recommendations and independent decisions.

• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

• Comfortable with change and ability to adapt to the changing needs of Client, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.

• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.

• Ability to distinguish colors to identify electronics components and wiring.

 Preferred Qualifications:

• Relative Certifications

• Relative experience in supporting utility construction & maintenance

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computer equipment, telephone, multi-functioning printer. Ability to travel to and from meetings, training sessions or other business related events.

Physical Demands

Physical requirements include occasional lifting/carrying of up to 50 pounds, visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are both inside and outside with exposure to temperature extremes, a warehouse environment, dust, and high-level noises.

Physical Demands

Other Physical Requirements

• Vision (near, distance)
• Sense of Sound (answering phone, fire alarms, horns)

EEO Statement

Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.

*When applying, please select branch " San Antonio - Piedras"