Billing Specialist

LOD Staffing has openings for Billing Specialist

JOB SUMMARY

The Billing Specialist supports accurate, timely, and compliant billing across multiple operational areas, including Account Review, System Control, and Specialized Billing. This role ensures billing accuracy, resolves account discrepancies, and manages specialized billing scenarios. Billing Specialists work collaboratively with internal departments, builders, contractors, and customers to maintain data and billing integrity, improve processes, and deliver high-quality customer service.

Essential Duties and Responsibilities

• Research and resolves routine billing discrepancies, including high-bills, unbilled services, incorrect meter readings, and misapplied rates.
• Reviews customer account billing and or supports and processes adjustments in accordance with policy and regulatory guidelines.
• Specific duties based on team assignment may include the following:
  • System Control:
    • Communicates with builders, Counter Services, and Meter Technicians on meter installation or service activation issues.
    • Processes surety bond documentation.
    • Debits hardship loan accounts.
• Specialized Billing:
  • Reviews and adjusts flat rate sewer accounts.
  • Reviews industrial waste surcharge billing and fats, oils, and greases (FOG) program compliance.
• Account Review:
  • Processes courtesy leak and corrected read adjustments. 
  • Reviews and debits fail to sign accounts to back bill for water used while account was not active.
• Applies established policies and procedures to resolve billing discrepancies, determine adjustments, and processes account changes.
• Escalates issues requiring supervisory or management approval per established authority limits.
• Performs other duties as assigned.

Minimum Qualifications

• Must be able to pass a national background check and drug screening
• High School Diploma or GED.

• Two years of experience in customer service, billing, or account management, preferably in a utility or related industry. 
• Ability to work regularly scheduled shifts within hours of operation including the training period where lunches and breaks are scheduled with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.

Preferred Qualification

·A strong background in Customer Service and Financial Billing

• Working knowledge of water metering and SAWS field practices.
• Advanced skill in account research and system navigation.
• Strong communication skills for both internal collaboration and external customer explanations.
• Strong analytical skills with the ability to interpret data and resolve discrepancies.
• Skill in Microsoft Office applications and billing or customer information systems. 
• Ability to apply logic and mathematics to correct consumption or rate-based errors.
• Ability to use sound judgment in prioritizing workload to meet deadlines and service level expectations.

Working Environment

• The office is usually quiet, though some departments may experience low to moderate background noise depending on the nature of the workplace.
• Regular interaction with other departments such as finance, customer service, and sales to clarify billing issues and ensure accurate invoices.
• May be required to adhere to strict lunch or break schedule. 
• May be required to work hours other than regular schedule including shift work, weekends and holidays.

Physical and Mental Requirements 

• Physical requirements include lifting to 25 pounds occasionally. 
• Subject to sitting or standing for extended periods of time at various workstations to perform job scope. 
• Requires visual acuity, speech, and hearing. 

Company Description

Labor On Demand, Inc. d.b.a. LOD Staffing is a knowledgeable and passionate employment agency servicing the Austin and San Antonio metropolitan area. For nearly two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you!

EEO Statement

Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.