Box Office Supervisor

LOD Staffing has openings for Box Office Supervisor 

Job Summary

Under general supervision, is responsible for providing daily and day of event support to the Box Office Manager, managing and tracking all
financial activities of the box office, scheduling and managing all box office staff, and providing accurate information to patrons, promoters, and staff regarding current and upcoming events. Working conditions are primarily inside an office environment. Exercises direct supervision
over assigned staff.

Essential Job Functions

• Edits and creates new electronic event manifests and event masters (maps) for events. Utilizes appropriate software to create, verify, view, sell, edit, and maintain ticket inventory and event information for all ticketed events at assigned locations.
• Coordinates daily cash requirements and maintains security of all monies received.
• Supervises, operates and sets up daily box office(s) as necessary.
• Hires, schedules and trains staff for box office operations including preparing ticket sales staff with current event information, preparing
• the box office(s) with proper supplies and equipment, and training staff on the use of computerized ticket systems. Sells tickets to the public in accordance with rules and regulations set forth by management.
• Provides exceptional customer service to patrons by phone and in person by providing information, resolving patron complaints and assisting in seat relocations.
• Authorizes refunds, exchanges, and cancellations on purchased tickets.
• Monitors event sales and maintains event histories.
• Prepares daily sales reports, transaction journals and deposit forms.
• Conducts audits to balance and verify the accuracy of all revenue received.
• Provides real time event reports, drop counts, and other information to management, promoters, and other interested parties, as required.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Associates' degree preferably with an emphasis in Accounting, Business Administration or a related field.
• Three (3) years of increasingly responsible experience in box office operations.

Knowledge, Skills, and Abilities

• Knowledge and comprehension of the various commands, reports and procedures in the Ticketmaster system.
• Knowledge in the use of an office computer including Microsoft Word, Excel and Outlook and the ability to use various applications to prepare
• memorandums and informational documents for box office employees,
• clients, and staff.
• Knowledge in effective customer service skills, skill in applying proper customer service technique to all situations involving clients and staff, and the ability to apply sound judgment in a hostile and stressful environment.
• Knowledge in good time management and staffing procedures, skill in applying time management and staffing procedures when scheduling box office employees, and the ability to create schedules, and communicate these schedules to box office employees and the payroll division.
• Knowledge of Ticketmaster hardware (terminals, ticket printers, report printers, scanners, and card swipes), skill in manipulating and troubleshooting these devices, and the ability to quickly resolve issues with these devices when problems occur.
• Knowledge of basic management techniques, skill in applying those techniques to employees, and the ability to apply those techniques to
• any situation that arises.
• Knowledge of the City Cash Handling policy, skill in applying this policy to box officer operations, and the ability to keep a secure
• environment in all box office spaces so as to maintain cash integrity as required.
• Knowledge of effective teaching methods, skill in utilizing available teaching resources, guides, manuals and handouts, and the ability to
• train new and current employees on existing and future technologies and policies.
• Knowledge of good office management and filing systems, skill utilizing available office storage units and equipment to create and
• maintain an effective filing system for storing box office information, closeouts, and reports, and the ability to keep the filing system
• organized and up to date.
• Ability to perform all the physical requirements of the position, with or without accommodations.

Company Description

Labor On Demand, Inc. d.b.a. LOD Staffing is a knowledgeable and passionate employment agency servicing the Austin and San Antonio metropolitan area. For nearly two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you!

EEO Statement

Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.