Housing Quality Inspector

*When applying, select branch "San Antonio - Piedras"* 

Labor On Demand has openings for Housing Quality Inspector

The Housing Quality Standards Inspector performs specialized work of average difficulty involving the inspection of single and multi-family residential dwellings to determine their physical condition, necessary repairs and conformance to applicable Housing Quality Standards (HQS), regulations and codes. Performs negotiation of reasonable rent as outlined in the Code of Federal Regulations (CFR).

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained. 

• Conducts Housing Quality Standards (HQS) inspections, including initial, annual, complaint and quality control inspections, to determine external and internal conditions of dwellings under the Assisted Housing Programs including operability of heating, electrical and plumbing systems and conformance to HQS.

• Performs follow-up inspections to determine completion of repairs indicated on previous inspection and makes recommendations to supervisor for appropriate follow-up action when necessary.

• Complete, generates and negotiates the reasonableness of proposed rents for units by evaluating the condition of the dwelling and comparing the fair market value of the area to the proposed rent.

• Monitors general maintenance of assigned SAHA vehicles, gas cards and other issued equipment.

• Responds to inquiries from owners, clients and the general public by providing general information about the Assisted Housing Programs.

• Ensures timely completion of required forms or reports, including personal timesheet

• Participates in informal hearings to resolve conflicts between residents and owners, and provides recourse for claims made against residents and/or owners.

• Researches resident files to verify information regarding utilities, appliances, or other pertinent information.

• Schedules inspection routes on a daily basis and generates inspections in system.

• Documents inspections in system through detailed notes and uploads photos to file management system in an organized and timely manner.

• Communicates inspection results to landlords and outlines HQS violations detected to the landlord.   

• Demonstrate diplomacy when working with housing applicants, residents, property owners, etc. for each unit inspected

• Performs other duties as assigned.

Behavioral Competencies:

This position requires the incumbent to exhibit the following behavioral skills:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.  Demonstrates the ability to develop audiovisual presentations to both internal and external audiences.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work. Complies with procedures and  understands the importance of maintaining and managing confidential and proprietary information.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events

Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions

Typical Qualifications

Education and Experience:    

Required: 

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; an additional 2 years of experience in lieu of the degree requirement.

• Two (2) years of experience in the real estate, construction, housing inspection or property management field.

• Basic Computer Literacy. Knowledge of the use of Google Gmail or other similar email system.  Basic keyboarding skills. Knowledge of desktop PC and use of computer mouse. Ability to use Android or OSx cell phone or mobile device to process work orders, inspections, take photos and upload to Google drive software.  Ability to maintain and keep complex passwords and mobile device security code confidential and available for access to business devices.

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Requirements:

• Bachelor's Degree (B.A.) from a four-year college or university with college course work in business administration or related field.

• Specialization in Real Estate, Building Trades, Property Management or Residential Inspections.

• Housing Quality Standard Inspection Certifications

• Professional Real Estate Inspector.

• Licensed by the Texas Real Estate Commission.

• Experience with accessing customer portal for access to benefits and business intranet. Understanding of how to connect to Wi-Fi networks.  Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

• License and Certifications: 

• Housing Quality Standards Inspection Certification required within 18 months of employment (depending on availability of training) with no more than three attempts for certification allowed.  

• Texas Class "C" driver's license at the time of placement and insurable by the Housing Authority's liability and fleet insurance carrier.

• Must have the ability to earn certifications as required by assigned tasks.

Technical Skills:

• To perform this job successfully, the employee should have:

• Understands the Mission, Vision, and Value of the agency, and directs work within these guiding principles and operational framework.

• Knowledge of applicable code of federal regulations (CFR), HUD rules and regulations, SAHA's policies and procedures, and/or relevant federal, state, and local laws.

• Skill in interpreting and applying statuses, rules, codes, and regulations.

• Familiarity with residential/multi-family building codes, maintenance and health standards, HUD's HQS procedures, and federal, state and local building, zoning, housing and safety codes.

• Grasp of principles and practices of housing inspections to conduct field inspections.

• Basic working knowledge for visual application of the Uniform Building Code, Uniform Mechanical Code, National Electrical Code, and the Uniform Plumbing Code. 

• Awareness of San Antonio's residential rental market conditions.

• Knowledge of client service principles and practices and ability to apply.

• Understanding of basic mathematics.

• Ability to maintain effective working relationships with co- workers, supervisors, and the general public.

• Ability to work with a diverse population.

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computer equipment, telephone, multi-functioning printer. Ability to travel to and from meetings, training sessions or other business related events.

Physical and Mental Requirements

Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

• Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

• Must be able to stand, walk, sit, handling, reach outward, reach above shoulder, crawl, squat/Kneel, bend, push and pull frequently. Maintain body equilibrium to prevent falling when walking, standing or crouching on work surface.

• Ability to use upper and lower extremities to move or transport 25 to 50 pounds, including pressing against something to force it in a forward, downward or outward position or drag, haul 25 to 50 pounds

• Ability to bend the body downward and forward by bending spine at waist, and bending legs at knees and moving extremities in any direction

• Ability to withstand physical demands on the body, including being in a stationary and/or standing position most of the day

• Ability to express and exchange ideas by means of the spoken word, including where detailed or important spoken instructions must be conveyed to other workers accurately, loudly or quickly

• Ability to understand, remember and apply oral and/or written instructions or other information

 Other Requirements

• Vision (near, distance)

• Sense of Sound (answering phone, fire alarms, horns)

EEO Statement

Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.

*When applying, select branch "San Antonio - Piedras"*