Community Manager - Temporary

Labor On Demand has immediate opening for Community Manager

Summary

The Community Manager is a property management position that is responsible for the overall

performance of assigned communities or communities. Areas of responsibility includes; a) financial

management b) appearance and resident relations c) day-to-day operations of the community d)

management office and assigned staff. The Community Manager in may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program is important. Models and ensures high performance and customer service delivery consistent with the agency’s mission, vision, and values.

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other

responsibilities, duties, and skills may be required and assigned, as needed. These essential functions

require a consistent presence in the work environment on a regular basis and regular attendance must be

maintained.

¦ Manages the day to day operations of a medium sized property in unit count, staff size and/or

programmatic responsibilities.

¦ Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet

Opportunity Home San Antonio standards.

¦ Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the

neighborhood market.

¦ Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure

Opportunity Home San Antonio make-ready standards are being met.

¦ Monitors occupancy and advises supervisors of any problem areas.

¦ Oversees and manages the details of apartment turnarounds and contractor work.

¦ Ensures compliance with existing policy for apartment turnaround times.

¦ Maintains collections above the minimum standards established by the Housing authority or in

accordance with the guidance provided by the Housing Director.

¦ Maintains and updates the make ready board in collaboration with the Maintenance Supervisor.

¦ Reviews all requests for transfer, walks units as required; and ensures a resident history review is

completed by management prior to transfer being approved.

¦ Reviews and ensures all documentation is collected and properly organized for reasonable

accommodation prior to submitting to the compliance team and/or the Assistant Director for final

consideration.

¦ Ensures funds are collected and deposited in accordance with the established accounting

procedures to include forms of funds accepted, receipt practices, and daily digital deposits.

¦ Completes thorough reviews, organizes and documents all move in/move out and applications in a

reasonable timeframe established by the SOP’s.

¦ Coordinates, prepares and submits marketing reports as requested by the supervisor; including

but not limited to the following: weekly traffic reports, weekly occupancy reports, captured

percentages and weekly management reports. When occupancy goals are not met the Community

Manager provides detailed marketing plans, proposes short term specials and leads the staff to

ensure recovery in a timely manner.

¦ Maintains approved budgets and requests the appropriate Housing Director or Assistant

Director’s approval for all needed budget deviations.

¦ Completes monthly program reporting, manager reports, delinquency reports, and variance

reports.

¦ Inspects apartment upon move out; determine charges (if any) to residents.

¦ Consults with supervisor on any repairs or replacements over $500.

¦ Prepares and submits budget variance reports, executive summaries, budget forecasts and

month-end accounting and rent reports.

¦ Trains, manages, and counsels on-site staff. Consults with the supervisor regarding special

circumstances or issues that should be elevated to a higher authority.

¦ Analyzes monthly performance and budgeted projections, discusses strategies with assigned

supervisors and communicates to others as needed or requested.

¦ Communicates through weekly staff meetings the strategy changes for the coming week, short

and long term goals for community operations and strives to create a team environment.

¦ Establish schedules of on-site leasing personnel, service technicians.

¦ Ensures proper coverage during office hours. Coordinates and approves PTO requests.

¦ Conducts annual employee performance reviews; makes recommendations for assigned staff’s

merit increases, promotions and performance evaluations as necessary.

¦ Acts as the primary representative for the community/ies. Manages resident communication in a

professional, consistent and fair manner.

¦ Takes full responsibility for the actions and understanding of their team and the overall operations

of the designated community/ies.

¦ Continuously monitors rent collections and bank deposits.

¦ Provides orientation, training and coaching to new staff members.

¦ Leads, coordinates, or monitors resident events

¦ Practices Fair Housing in every aspect of their work.

¦ Complete all duties as assigned or requested as outlined in operational and procedural

guidelines. These guidelines are maintained and issued in the event of an emergency situation

that arises at a property or any other location that serves our residents or employees.

¦ Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project

assignments, etc., that are launched or implemented in order to achieve and/or maintain

certification as a TIC organization.

¦ Participate in initiatives to include training, workgroups, project assignments, etc., that are

launched or implemented in order to create awareness, foster, cultivate and preserve a culture of

equity, diversity, and inclusion.

¦ Recognize the significance of a data driven organization that adheres to expanded policies and

practices in the area of data governance. Learn the distinct and different roles to include: Data

Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users.

Effectively collaborate with the various data roles as needed on a daily basis or in a project

capacity.

¦ Other duties as assigned.

Education

Required

¦ Bachelor’s Degree in Business Administration or a related field. Four (4) years of experience in

lieu of a degree will be considered on an individual basis.

Experience

Required

¦ Five (5) years of property management or a related field.

¦ Two (2) years of supervisory experience.

¦ Must have the ability to learn and use cloud applications such as the Google GSuite applications

to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and

Slides. Understanding document sharing and collaboration in the cloud. Experience and

proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to:

One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.

¦ Successful completion of a criminal history background check, education, and work history

verification, and drug screening test.

License + Certificates

Required

¦ Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet

and liability insurance carrier.

¦ Must have the ability to earn certifications as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position.

Daily movements include sitting; standing; operating computers and other office equipment; moving about

the office; and attending onsite and offsite meetings. The employee must be able to communicate via

email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters

while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Office Environment

¦ The noise level in the work environment is usually moderate.

¦ High level of interaction with external/internal clients.

¦ May be transferred or be required to work at different properties or sites for interim periods in

order to support business needs.

Outside Environment

¦ Subject to environmental elements when conducting visits to various sites or participating in

outside events.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by federal, state or local law.