Product Support Engineer

Our client in Voorhees, New Jersey is seeking a Product Support Engineer to join their team. This is a Direct Hire position, Monday through Friday, 8:30am to 5:00pm, with 1 day of remote flexibility. Pay range is $60,000–$80,000, based on experience.

Job Description:

• Provide initial end-user technical support and efficiently troubleshoot to resolve client issues on all products
• Coordinate and perform product installations remotely
• Perform product application training to end-user clients
• Participate in “On Call” (after hours) client support rotation schedule
• Create, implement, and test custom data workflows and scripts within client environments using products and tools
• Provide technical sales support to sales staff; assist in product demonstrations and sales calls
• Contribute to internal product meetings on product integration, functionality, and issue resolution
• Other duties as assigned by management

Required Skills:

• Associate’s Degree or equivalent experience
• Experienced in Windows Server setup, support, and management
• Experienced in computer system architecture and workflow management
• Experienced in .NET
• Experience with XML, HTML, JSON
• Experience with IIS and Web services
• Well versed in computer networks, TCP/IP, TLS, and SSL protocols
• Strong understanding of MS/SQL, RDBMS
• Familiar with Radiology, PACS, Medical Imaging workflows, and Healthcare Informatics
• Experience with DICOM

Preferred Skills:

• Experience with AD and LDAP
• Familiar with Radiology, PACS, RIS, Medical Imaging workflows, and Healthcare Informatics
• Experience with HL7
• C++, C#, JavaScript, JQuery, VB Script, Powershell
• Experience with VPNs, Firewalls, and network security

Benefits Offered:

• Vacation
• Medical
• Vision
• Dental
• 401K