Greenfield, IN
Customer Service Representative
Starting Pay - $19.00
Hours: 8AM-5PM
Responsibilities
Assigned individual customer accounts
Provide focused assistance by telephone, email, & Chat.
Providing information about orders, shipping/returns, and methods.
Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Use basic order data processing systems to manage customer order requests
Use knowledge bases to share information about known issues.
Assists in the creation of order support documents, as required.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Multi-tasking - prioritizing and managing multiple open items at one time.
Rapidly establishing a good working relationship with customers and other professionals, such as warehouse staff, Supervisors, and coworkers.
Addresses all internal and external customer issues and concerns in a professional and timely manner to achieve a successful resolution
Qualifications and Work Experience
Should be minimum OUTLOOK/EMAIL/PHONE ETIQUETTE
Should have at least 1 year of experience working in an office/data entry position.
Essential Skills
Excellent communication skills in English (verbal & written).
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
The ability to work in a team.
Problem-solving skills.
Strong customer focus.
Attention to detail.
Critical thinking
Should be flexible to assist where needed
Willing to adapt to change