Indianapolis, IN
Join a company that heavily invests in their employees to ensure they have all the resources necessary to succeed. Infinity Staffing Solutions is searching for an Accounts Specialist to join our team in Indianapolis! This is a part-time position. The Account Specialist communicates with customers and carriers promptly and accurately, with a high level of empathy to ensure successful pickup and deliery to fulfill customer needs.
Pay Rate: $17.00/hour
Schedule/Shift: Part time; shift times may vary (14-40hours a week), Monday through Friday
Why work here?
We strive to inspire healthier communities by connecting qualified people with dependable businesses while maintaining exceptional character and integrity. We are proud to offer the following benefits.
Health/Vision/Dental Insurance
401(k) with company matching
Paid time off
In-office, state-of-the-art gym
Complimentary snacks and beverages
Culture and team building activities and events
High-quality training
Safe and comfortable work environment
Responsibilities
Report to Operations Manager
Provide exceptional customer service to the team's customers and carriers
Communicate daily with carriers, customers, and employees to ensure on time pick-ups and deliveries
Enter load information; tracking/tracing shipments in the customers' software system
Field general customer questions; issue resolution
Answer daily track and trace emails
Send updates to customers as directed in template provided by National Account Manager
Daily tracking and updating status of loads in applicable TMS and applicable customer-specific systems (e.g. Naisphere, FourKites, BluJay, Transplace, Emerge, etc.)
Outbound calls to carriers—must be updated in TMS
Outbound calls to customers at requested times
Assist with any special assignments or projects assigned by Carrier Operations Manager
Other duties as assigned
Qualifications
High School Diploma required
Reliable transportation to office
Ability to work assigned shifts in an office setting
Ability to work in a team environment
Ability to multitask
Strong communication skills
Ability to learn new skills
Infinity Staffing Solutions LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.