HELP DESK

Order Type : Temp

Job Description: • Provide O/S image management and IT support for Engineering Labs centered around the creation/conversion of specific customer images (both physical and virtual) to Overwatch Dell based hardware of VMware images. • Act as a liaison between end-users, technical support staff and management. • Manage Help Desk tickets and phone activity, providing strong customer service and effective dissemination of problem resolution or problem escalation. • Provide staff and users with assistance solving computer related problems, such as malfunctions, program problems, and cleaning/fixing potential viruses as time permits. • Provide asset management dealing with deployments, updates, repairs, decommissioning / recycling, and documenting both hardware and software Primary Job Duties: • Front line phone support • Tier1 help desk ticket resolution • General IT support for Engineering Lab users • PC Imaging (Acronis): • Desktop Image deployment • New desktop Image creation • Desktop image capture/cloning • Workstation P2V/V2P (VMWare) • Desirable: • Application support for software development tools (MS Visual Studio 6.0, 2005, 2008, 2010) • Network administration (VLANS, DNS, DHCP) • Exchange/AD/Group Policy administration • ESX/Hyper-V administration Secondary Job Duties: • Password unlocks & resets (AD) • Desktop image/build deployment (SCCM build process) • Basic Win7 & XP OS support • MS Office Support • Asset and inventory management (Workstations, phones, accessories) • Shipping and receiving support for remote sites Requirements: • Strong knowledge and experience with installation, configuration, and management of Dell desktop hardware, MS-Windows XP and 7 Professional, and MS-Office Professional and peripherals • Strong communication skills; written and verbal • Maintain strong attention to detail in high-pressure situations • Solid understanding of business practices with fundamental understanding of project management methodology • Requires excellent hands-on IT skills and knowledge • Preferred 2 years of prior Information Technology experience • Ability to crawl, bend, and lift up to 75 lbs, requires manual dexterity.

Worksite Address : 5301 Southwest Parkway, Austin, TX 78735, United States of America