Greer, SC
Functional Title: Human Resources Operations Support Specialist
Pay Range: 24.28 - 33.38 (Depends on experience)
Contract: Long term ongoing with no end date
No relocation offered, No Corp to Corp offered, No 3rd party recruiter candidates accepted.
PTO, Sick Pay, and Holiday Pay Offered
DAY-TO-DAY JOB RESPONSIBILITIES SPECIFIC TO THIS POSITION.
Must have:
Manage all internal employee hiring processes within the system.
Oversee the HR Service Center, responding to internal employee inquiries related to HR matters.
Responsible for system-related tasks, with a focus on SAP data entry.
Must be adaptable and willing to learn new systems, with a technical mindset.
Handle employee inquiries and conflicts, ensuring high levels of customer service.
Work in a relaxed service center environment, operating from an office desk with a headset.
Must be capable of managing upset employees and resolving conflicts effectively.
The role requires a strong customer-oriented approach, with a genuine desire to help others.
Hours of Operation:
The HR service center operates from 7:00 AM to 5:00 PM.
Flexibility is required to work between 6:00 AM and 6:30 PM (not on a daily basis).
Occasionally, this role will require coverage for new hire orientation in the evening (around 5:30 PM).
On-site hours on Wednesday mornings starting at 6:00 AM, which may require coverage occasionally.
A few times a month, flexibility outside the typical 8:20 AM to 5:00 PM shift is required.
Please note this position is very call center heavy. This person will need to engage with people on the phone, via email, via chat, and via walk in.
Must have experience:
Excel proficiency
SAP (will work a lot in this program)
Nice to have experience:
Spanish/English strongly preferred.
Scope:
Provides general administrative support and serves as an associate contact in an inbound request/human resources (HR) service center environment. Utilizes knowledge base and case management software tools to assist associates in completing their human resource transactions and in assisting with responding to general associate questions all in accordance with established service center targets and standards. Completes electronic and in-person onboarding and orientation activities.
Responsibilities:
Provides or coordinates administrative support for HR Operations.
Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures.
Interacts with associates in-person and via telephone, e-mail, and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions.
Assists associates in providing appropriate documentation and paperwork as required per the applicable processes.
Utilizes knowledge base informational software to answer associate inquiries.
Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within Plant Spartanburg.
Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions.
Works with subject matter experts and responds back to associates with final answers.
Routes phone calls to the appropriate staff and/or subject matter experts if the question cannot be closed by the HR Service Center.
Scans/indexes HR documents.
Performs all work in accordance with established service center targets and standards.
Assists in training associate service center staff, as necessary.
Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness.
Meets compliance standards and completes regular audits.
Assists with Service Awards program for the Plant.
Provides data as requested from HR systems for internal and external reporting.
Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work.
Adheres to 5S and Safety Standards and Principles.
Performs other duties as assigned by management.
Education:
BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role.
Experience:
2+ years of experience in a customer service role.
2+ years using and learning various computer software and systems.
Work experience dealing with difficult and highly emotional situations.
Experience managing confidential data.
Human Resources process experience preferred.
SAP experience preferred.
3+ years of communication skills both written and verbal as proven through work experience.
3+ years computer skills in MS Excel, and MS Word, and proven ability to learn new systems as proven through work experience.
Ability to handle a high volume of associate calls daily while maintaining a positive attitude.
Ability to work in a highly confidential, structured, and measurement-oriented environment.
Basic knowledge of general human resources practices.
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
Qualifications
- BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role.
- 2+ years of experience in a customer service role. 2+ years using and learning various computer software and systems. Work experience dealing with difficult and highly emotional situations. Experience managing confidential data. Human Resources process experience preferred. SAP experience preferred. 3+ years of communication skills both written and verbal as proven through work experience. 3+ years computer skills in MS Excel, and MS Word, and proven ability to learn new systems as proven through work experience. Ability to handle a high volume of associate calls daily while maintaining a positive attitude. Ability to work in a highly confidential, structured, and measurement-oriented environment. Basic knowledge of general human resources practices.