Office Manager

Job Title: Office Manager
Pay: Salary (DOE) $23-$27
Schedule: Full-time, Monday–Friday, between 7:00 AM–7:00 PM (minimum 40 hours per week)
Location: Portland, OR

Company Overview:
GLISS is hiring for a well-established restoration company in NW Portland. This is an excellent opportunity to step into a leadership role overseeing office operations, staff development, compliance, and financial administration. The Office Manager plays a critical role in ensuring smooth day-to-day functions while supporting overall franchise goals.

Key Responsibilities:
• Manage office staff including Job File Coordinators, Administrative Assistants, Receptionists/Dispatchers, and Accounting/HR Administrators.
• Maintain a professional and productive office culture.
• Coordinate interdepartmental communication and activities across the franchise.
• Deliver training to office personnel and oversee development programs.
• Plan and facilitate monthly team meetings.
• Conduct mid-year and annual employee reviews.
• Monitor and ensure compliance with National Accounts programs.
• Manage subcontractor certifications, insurance, and documentation requirements.
• Oversee compliance documentation for local operations and SERVPRO Storm Program.
• Develop and oversee franchise compensation and staffing plans.
• Manage and evaluate lead sources.
• Perform daily bookkeeping tasks and prepare financial reports.
• Oversee Accounts Payable, Accounts Receivable, and cashflow.
• Ensure compliance with federal and state risk management regulations and training.
• Serve as Subject Matter Expert on office technology and processes.
• Maintain accurate employee files and records.
• Administer payroll and ensure timely Royalty Report submissions.
• Establish processes to meet Key Performance Metrics (KPMs).
• Develop and manage annual office division plan.
• Support the Senior Leadership Team as needed.
• Perform other duties as assigned.

Qualifications:
• High school diploma or GED required; college degree preferred.
• Proficiency in Microsoft Office and QuickBooks (or similar accounting software).
• IICRC certifications preferred.
• Xactimate certification preferred.
• Prior construction management experience preferred.
• Bilingual skills are a plus.

Schedule Details:
• Full-time, salaried role.
• Hours vary between 7:00 AM–7:00 PM, Monday–Friday (minimum 40 hours per week).

Benefits Offered to Eligible Employees:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) retirement plan

How to Apply:

1. Online Application: Start your application at www.general-lbr.com

2. Call to Schedule: Once your application is complete, call us at 971-727-8999 to schedule an interview.

Note: Applications are accepted by appointment only, Monday–Thursday, 8:00 AM–5:00 PM.

Office Address:
1895 SE Tualatin Valley HWY, Hillsboro OR