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RMA Receiving Specialist

Lithia Springs, GA

Order: 52705

Creating Value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

 

Our client, a renowned medical equipment company, is seeking a RMA Receiving Specialist.

 

Responsibilities:

  • Identifies and counts items of incoming shipments to verify information against bills of landing, invoices, orders, and/or other records

  • Records amounts of materials or items received or distributed

  • Unpacks product returns and performs decontamination procedures on applicable devices

  • Sorts and places product returns on racks, shelves, or in bins according to size, type, style, color, or product code

  • Conveys materials and items from receiving to designated areas

  • Uses computer to enter records and maintain spreadsheets

  • Perform proactive follow up with Customer Support Team members to ensure efficient resolution on problem receipts and RMAs

  • Respond to receiving team, Customer Service, and/or Technical Service Questions about products and RMA's to provide accurate information

  • Preps and packages product returns for shipment back to customers. This includes the generation and application of shipping labels as well as staging the shipments for pickup for various carriers

  • Assists in the day to day duties of all shipping and receiving activities

  • Provide support for special products as needed

  • Other tasks and responsibilities as assigned

 

Qualifications

  • High School Diploma or GED

  • 2+ years of related experience

  • Must have demonstrated knowledge of shipping, receiving, and inventory control procedures

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

  • Proficiency in Microsoft Office Word, Excel, and PowerPoint

  • Extremely detail-oriented with excellent written and verbal communication skills

  • Able to work collaboratively in a team environment

  • Ability to multi-tasks and support a variety of service programs

  • Possess a customer-centric commitment to build and maintain customer relationships

  • Demonstrate exceptional problem solving and organizational skills

  • Display energetic, self-motivated and quick thinking with positive attitude

  • Equivalent combination of experience and/or education may be considered

 

NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening. Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws.