Medical Receptionist

Position Summary: A team player with the willingness to learn and adapt to a fast paced work environment. Bilingual in Spanish/English for translation, greet patients, check patient in/out, schedule appointments, answer calls, process and distribute mail and collect co-payments.  Provide backup assistance within department areas as appropriate.  The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Duties & Responsibilities:

• Directs calls to the appropriate extensions by following the Medical Appointment Tree. Routes messages and uses electronic software to send messages to the appropriate triage personnel or resource as needed
• Conduct phone intakes for managed care patients who have been assigned to IHC
• Assist the Front Office staff with the daily pre-registration of patients scheduled for appointments
• Schedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day
• Routes new patients to the Eligibility Coordinator for program eligibility
• Complies with IHC’s HIPAA and Privacy Rules
• Uses efficient and clear communication at all times
• Greets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members
• Performs data entry of insurance information and processes patient co-payments
• Prepares intake information for medical staff using HIPAA guidelines
• When requested, collects and deposits money at the end of every shift in accordance with the policy and procedures
• Maintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs
• Asks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider
• Attends and participates in all departmental meetings
• Archive copies of all forms used by the front office staff
• Keeps a clean, clutter free work area at all times
• Adheres to Finance policies when registering patients for appointments and labs
• Participate as a proactive representative of the Patient Centered Health Home
• Perform duties utilizing the Team-Based Approach
• Perform other duties as assigned

Required Qualifications, Knowledge &Abilities:

• Requires a high school diploma or GED
• Medical Administration Assistant certificate or similar medical certificate is preferred
• Prefer prior experience working in a similar medical position or customer service related position with at least one year working experience
• Fluent in English and Spanish (ability to read, write, and speak) required
• Previous knowledge of office practices and procedures in the medical field preferred
• Ability to follow written and oral instructions
• Basic bookkeeping experience
• Flexibility, initiative, reliability, and creativity
• Excellent customer service skills required
• Excellent phone skills required
• Familiarity with medical computer software and data entry
• Experience using Microsoft Office software packages (Word, Excel, and PowerPoint)

• Knowledge of and ability to work with the American Indian community and other minority populations

• Ability to maintain strict confidentiality
• Ability to lift a minimum of 25 pounds, and sit or stand for extended periods of time

• Ability to type a minimum of 20 WPM preferred will need to bring verification or take a typing test on site
• Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition
• Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner. Ability to multitask and thrive in a fast-paced, constantly changing environment
• Ability to carry out all responsibilities in an honest, ethical and professional manner and demonstrate good judgment

• Willingness to train in other areas of the Medical department

Physical Requirements:

• Ability to sit, stand and walk for extensive periods of time
• Manual and finger dexterity and eye-hand coordination
• Ability to lift up to 25 pounds
• Ability to stoop, squat, or bend frequently
• Corrected vision and hearing within normal range to observe and communicate with patients and professional staff

Working Conditions:

Exposure to all patient elements, including communicable disease and blood borne pathogens.  Will be working in a fast paced medical environment which can be stressful and constantly changing conditions. Normal working hours are from 8:00 am until 5:00 pm with one hour for lunch.  However, working hours may vary depending upon need.  Will need to be flexible in performing tasks with limited discretion in making judgment decisions.