Job Summary:
The CSR will be the first point of contact for customers, responsible for answering incoming calls, handling customer inquiries and concerns, and coordinating job details with the production staff. This role requires strong communication skills, problem-solving abilities, and attention to detail.
Key Responsibilities:
Answer and direct incoming customer calls in a professional and courteous manner
Handle customer complaints and resolve issues in a timely, customer-focused way
Take job orders o...
