MUSCATINE, IA
Customer Service Representative
Summary
This position is dedicated to supporting a specific customer account and is responsible for most day-to-day activities related to maintaining that account. This includes coordinating freight, processing inventory transactions, and managing customer communications.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Coordinate shipments to and from the warehouse to meet customer delivery requirements.
Generate shipment documents such as pick sheets, packing lists, and bills of lading.
Receive inbound freight, verify contents, and reconcile discrepancies with packing lists.
Create and apply part labels in accordance with customer specifications.
Communicate with customers and carriers regarding shipments, receipts, and transportation.
Greet drivers, provide loading and unloading instructions, and manage required documentation.
Promptly report any issues related to outbound or inbound shipments, including product damage, inventory discrepancies, or carrier delays.
Provide customers with inventory reports, including stock status, transaction history, and tracing information.
Enter and manage inventory transactions in the Warehouse Management System (WMS) or customer data system, ensuring data accuracy and proper document filing.
Coordinate with warehouse operations to schedule inbound/outbound freight, cycle counts, physical inventories, and special customer projects.
Maintain a strong understanding of warehouse Good Manufacturing Practices (GMPs).
Communicate customer feedback and concerns to warehouse management.
May assist with Sample Room duties, including sample production.
Perform additional duties as assigned.
Work Environment
The warehouse environment may be dusty, dry, or humid, with temperatures typically ranging between 40°F and 90°F. Conditions may vary seasonally. Some odors or food allergens may be present depending on stored products.
Qualifications
General office experience with strong computer and communication skills.
Proficiency in Microsoft Word, Excel, and Outlook required.
Experience with Dynaway AX Asset Management Software preferred.
Familiarity with Zebra printers, copy machines, two-way radios, and multi-line phone systems.
Highly organized and able to manage multiple tasks simultaneously.
Strong verbal and written communication skills to effectively interact with customers and internal teams.
Ability to identify and resolve problems promptly and accurately.
Strong attention to detail and commitment to inventory accuracy.
Prior customer service and/or warehouse experience preferred.
Must maintain a professional demeanor and provide exceptional customer service at all times.
Physical Requirements
Ability to stand, sit, walk, stoop, hear, and communicate for extended periods.
Must occasionally lift up to 50 pounds.
Maintain awareness of forklift traffic and other warehouse safety hazards.
Manual dexterity required for data entry, document handling, and product labeling.
Travel
No day or overnight travel is expected for this position.
Other Duties
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as needed.