Customer Service Representative

Core Personnel is urgently hiring a Customer Service Representative for one of our clients in Carrollton Tx.

Please apply online at www.cpoftexas.com and select the Carrollton branch for immediate consideration.

Base Salary 17-21 per hour

Shift Monday through Friday 7am-4pm or 8am-5pm

Job Description

• Answer a high volume of customer calls and assist each customer properly with their needs.
• Receive and open claims daily via phone or email.
• Muli-task in a busy Warranty department setting.
• Submit replacement parts and or a replacement engine or transmission requests.
• Respond to internal and external requests and resolve them appropriately.
• Ability to resolve escalated customer complaints to a satisfactory resolution.
• Provide proper ETA of build time on products.
• Check-in warranty return parts and enter them into the warranty database.

Qualifications

• High school diploma or GED equivalent required.
• Must have the ability to perform at a high level in a fast-paced environment
• Must be detail-oriented
• Must be able to type
• Must possess the ability to listen, communicate (written and verbal) excellent grammar, and follow up effectively.
• Exhibit a caring, professional and enthusiastic demeanor when speaking with internal and external customers.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.