Customer Service Representative

Core Personnel is urgently hiring a Customer service representative for one of our clients in Carrollton Tx.

Please apply online at www.cpoftexas.com and select the Carrollton branch for immediate consideration.

Responsibilities

- Answer incoming calls from customers and take detailed orders

- Handle customer inquiries and resolve issues in a professional and timely manner

- Utilize phone etiquette to ensure positive customer interactions

- Analyze customer needs and recommend appropriate products or services

- Conduct outbound calls to confirm and follow up on pending orders.

- Perform data entry to update customer information accurately

- Communicate effectively with customers to ensure their satisfaction

Requirements

-Excellent listening skills

- Previous experience in a call center or customer service role is preferred

- Strong communication skills, both verbal and written

- Ability to analyze customer needs and provide appropriate solutions

- Proficient in data entry and computer skills

- Sales experience is a plus

- Bilingual candidates are highly encouraged to apply

- Logistics experience and understanding of Quickbooks is a plus.

Schedule: 8 am-5 pm

As a Customer service representative, you will be responsible for providing excellent customer service, handling inquiries, and promoting sales opportunities. This role requires strong communication skills, the ability to analyze customer needs, and proficiency in data entry. Fluency in English and Spanish and the ability to communicate effectively with customers is essential. If you are a motivated individual with excellent phone etiquette and a passion for delivering exceptional customer service, we encourage you to apply.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.