Guest Service Representative

We are looking for a Guest Services Agent to serve as a first point of contact for resort residents and guests, and manage all aspects of their accommodation. This can be a full-time or part-time position for the right candidate.

Starting pay is $15.00 an hour.

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

Requirements:

• Customer service attitude

• Excellent communication and organizational skills

Preferred:

• Work experience as a Front Desk Agent, Receptionist or similar role preferred.

• Experience with hotel reservations software helpful

• Understanding of how travel planning websites operate, like Booking and TripAdvisor helpful

• Knowledge of Hilton Head Island area preferred