Del City, OK
Position: Customer Care
Pay Rate/Range: $16.00
Description: Duties - Word/Excel, multitasker, people skills, organized, review projects assigned, the primary role of the customer service representative is to interact with customers to address their concerns answer their questions in the system with their needs a customer service representative will often answer customers phone calls and emails respond to customers questions and concerns.
Listen to customers concerns, issues and questions
resolve customers concerns and answer customers questions to your best ability
maintain a positive attitude and calmly respond to customer complaints
open new customer accounts attract customers by promoting the product and company positivity answering questions and addressing concerns as they rise
recommend possible products to meet the customers’ needs
refer issues and questions to managers if necessary
prepare product and customer reports by gathering data collected during customer interactions
Skills & Qualifications:
Personable and attentive
strong interpersonal skills
strong verbal communicator
familiar with the software used to connect with customers and gather information
knowledge of applicable products and markets
bilingual Spanish English helpful
experience in customer service field, call center, or collections
clerical or data entry experience
the ability to multitask and work in a fast-paced, call center environment
proficiency working on a computer
confidence with phone inquiries
great communication skills
great problem-solving aptitude
Dress Code - shirt with sleeves, pants, tennis shoes, nothing revealing, nothing offensive
Job Type: Temporary to full time
Shift/Schedule: 1st shift 7:30 am to 5:30 pm Monday through Thursday, and 7:30 am to 12:30 pm Fridays