Industrial Customer Relations

Order Type : Temp To Full-Time

The Shop Floor Customer Service Representative plays a crucial role in providing exceptional customer service while ensuring the smooth operations of the shop floor. This hybrid role involves interacting with customers and clients over the phone, addressing their inquiries, and assisting them in locating and procuring aircraft parts and supplies. Additionally, this position requires working hands-on on the shop floor, counting inventory, and coordinating with internal teams to ensure efficient order processing and timely delivery. Duties and Responsibilities: 1. Customer Support: - Engage with customers and clients in a professional and courteous manner, guiding them through the purchasing process. - Provide accurate and detailed information about available aircraft parts and equipment, including pricing, availability, and specifications. - Assist customers in locating specific parts and recommend suitable alternatives if required. - Handle customer complaints, requests, and inquiries promptly, aiming for complete satisfaction. - Collaborate with the sales team to generate sales leads, gather customer feedback, and identify opportunities for upselling. 2. Shop Floor Operations: - Maintain an organized and tidy shop floor, ensuring easy accessibility to parts and supplies. - Use technical knowledge to locate, gather, and retrieve aircraft parts efficiently from the shop floor, when necessary. - Perform routine stocktakes and accurately record inventory levels to maintain optimal stock levels. - Collaborate with the inventory management team to identify low stock items and coordinate replenishment activities. - Assist in the receiving, inspection, packaging, and shipment of orders, ensuring accuracy and timeliness. 3. Communication and Coordination: - Answer incoming phone calls promptly and professionally, addressing customer inquiries effectively. - Collaborate with various departments, such as sales, procurement, and logistics, to ensure seamless order processing and fulfillment. - Liaise with suppliers and vendors to track orders, resolve discrepancies, and ensure timely delivery to customers. - Maintain accurate and up-to-date customer records and order information in the company's CRM system. - Stay updated on industry trends, product knowledge, and regulatory requirements pertaining to aircraft parts and supplies. Qualifications and Skills: - High school diploma or equivalent; additional technical education or certification in aviation-related disciplines is preferred. - Relevant experience in a customer service role, preferably in the aviation industry or a related field. - Strong communication skills, with the ability to effectively interact with customers, clients, and internal teams. - Proficient in using computer systems, CRM software, and Microsoft Office programs. - Detail-oriented with excellent organizational skills, especially in inventory management. - Mechanical aptitude and the ability to understand and locate aircraft parts and supplies. - Ability to work independently and collaboratively in a fast-paced environment. - Exceptional problem-solving and conflict resolution skills, with a customer-centric approach. - Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.