Client Service Coordinator

Order Type : Temp

The Operations Coordinator is responsible for execution of key tasks to support recruitment productivity and donor communications through live calling, blast automated calling, texting, emailing, and direct mail. Additionally, serves as an alternate supervisor. Primary Responsibilities • Coordinate scheduling of donor communications across all channels to ensure the success of mobile drives, fixed sites, promotions, and events throughout the OBI/ABI/TBI/CMBC system. • Build and maintain donor contact lists for mobile drives, fixed sites, promotions, and events to ensure delivery of a comprehensive, integrated recruitment effort. Modalities include phone calls, broadcast voice messages, blast emails, text messages, direct mail, and others. • Build and maintain fixed site schedules for all product types based on budgets site goals, donor base, and available staff and equipment in coordination with fixed site management. • Assist with customer service communications fulfillment and workflow. • Assist with equipment & software issues. • Handle intake of requests, logging requests & updating as fulfillment is set Perform data analyses as required by Contact Center leadership. • Validate reporting to confirm the integrity of data. • Trouble shoot list criteria to maximize productivity. • Assist in floor supervision. Secondary Responsibilities • Provide customer services assistance & appointment creation support. • Other duties as assigned. Minimum Job Requirements Required Licenses, Certifications Valid driver’s license. Education, Experience, Knowledge, Abilities • High school diploma or equivalent • Frontline experience in blood banking and/or outbound call centers a plus. • Strong leadership, customer service, verbal, interpersonal, and organizational skills. • Skilled in use of Microsoft office- excel, outlook, word • Comfortable with smartsheets a plus • Effective technical and computer skills. • Familiarity with database applications and interfacing. • Professionalism, including at times of job stress. • Adaptability to working long or unscheduled hours, as needed. Physical and Mental Requirements I. Physical Requirements Do the major activities of the job include any of the following: (Check and quantity as applicable) Amount of Time X Sitting ~6 hrs./day X Standing ~2 hrs./day Use of keyboard? X Telephone? X Computer or other electronic equipment Use or tools For how long? ~ 7 hrs./day Describe generally the kind of equipment or tools used in this job: X Working under time pressure ~4 hrs./day or units/day X Working rapidly for long periods ~4 hrs./day or units/day Does the job require any of the following? (Check all that apply) X Finger dexterity X Close work X Good vision X Good color vision X Good hearing X Speaking Are there any other physical tasks that must be performed even though they are not essential job activities, e.g., even if the job does not regularly require lifting, carrying, keyboard or telephone usage during daily activities, does the job require doing so occasionally or in an emergency? Driving, air travel II. Cognitive or Mental Requirements The job requires the following on a daily basis? Reading, Mathematics, Directing activities of others to accomplish goals, Writing, Simple arithmetic, Analyzing data or report information, Weighing and/or measuring, Conducting research, Drawing conclusions from written or computer generated materials, Developing plans, procedures, goals, strategies or processes based on data analysis or experience. Creating methodologies for accomplishing a goal, Evaluating performance of others, Implementing recommendations by coordinating persons and/or other resources III. Working Environment location major activities of the job carried out? indoors, at a desk, in an office What access is there to the work area? What floor is it on? first Are there any hazards involved in this job? If so, what are they? Prolonged exposure to data terminal screens.