Customer Service Representative

MUST HAVE AT LEAST 2 YEARS OF CUSTOMER SERVICE EXPERIENCE

Connect Staffing is looking for a dedicated Customer Service Representative for a supplier company in Northwest Houston!

Schedule: Monday - Friday 8:00am - 5:00pm

Customer Service Representative Requirements:

• Must have at least 2 years of customer service experience.
• Must be able to pass a background and drug test.
• Ability to work efficiently across multiple computer systems, including order entry and inventory platforms.
• Professional verbal and written communication skills; must be able to communicate clearly with clients in industries such as oil & gas and construction.
• Strong attention to detail and ability to handle product inquiries related to flame-resistant clothing, work boots, PPE, and custom embroidery services.
• Bilingual in English and Spanish.
• Knowledge of safety standards and familiarity with FR clothing or PPE products is preferred but not required.
• Prior experience in roles such as Technical Support Agent, Account Manager, Insurance Agent, Health Insurance Agent and Client Support Specialist is a big plus!

Customer Service Representative Benefits:

• Affordable medical and dental plans.
• Referral program.
• Potential to get hired on by company fulltime.
• Paid Holidays.
• Ability to grow within the company.

Customer Service Representative Responsibilities:

• Collaborate with other departments for troubleshooting issues and find solutions.
• Answer phone calls and emails in a timely efficient manner. 
• Reset passwords for customers and assist them in navigating the web platform.
• Check on order statuses daily and provide updates to customers.
• Print out order tickets and partial shipments to warehouse for processing. 
• Handle upset customers and stressful situations professionally.

All candidates meeting the minimum requirements will receive an SMS invite to an AI-based interview. This interview helps us understand your qualifications and experience, and candidates who complete it will receive first consideration. Please expect a text message from (302) 405-6282 within 30 minutes of submitting your application.

See all our current openings and waitlists at jobs.connectstaffing.com!

#CONRP