Customer Service / Sales Rep

MINIMUM 3 YEARS OF RELEVANT CUSTOMER SERVICE EXPERIENCE IN A MANUFACTURE ENVIRONMENT.

Connect Staffing is seeking a Customer Service/Sales Representative for a wire manufacturer located in the city of Stanton, Ca.

Schedule: Monday-Friday 6:30am - 3:00pm No weekends.

Requirements of a Customer Service/Sales Representative:

• Minimum 3 years experience in customer service, customer support, inside sales, and office assistant.
• Proficiency in CRM software and Microsoft Office suite.
• Excellent communication, presentation, and negotiation skills.
• Proven track record of success in sales, preferably in a manufacturing or industrial B2B environment.
• Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.
• Knowledge of JobBoss or other job production software is a plus!
• Prior experience as a sales and service coordinator, account management, sales support specialist a plus!

Benefits of a Customer Service/Sales Representative:

• Affordable health plan and dental plans available.
• Cal-Savers retirement plan.
• Referral program.

Responsibilities of a Customer Service/Sales Representative:

• Prepares customer quotes and proposals for price and delivery.
• Types proposals, letters, and miscellaneous correspondence and communicate via e-mail, telephone, or personally with customers.
• Monitors production orders, tracks orders for customers, and expedites delivery per customer requests.
• Negotiates with customers, assesses areas of dispute, and amends contracts when required.
• Serves as liaison with manufacturing, quality assurance, and shipping personnel on production orders and coordinates shipping releases.
• Answers customer sales calls and provides information as needed.
• Receives and processes new customer orders.
• Check purchase orders for correct pricing and delivery, and contact customers when needed.
• Generates correspondence to secure additional customer information or resolve customer disputes.
• Serve as backup for completion of all invoicing and shipping documentation.

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