Branch Manager - Greenville

LOCATION: GREENVILLE, NC

Pay $50K per year to start (approx. $23-$25/hr to start)

HOURS: 8:30am to 6pm MONDAY TO FRIDAY

some weekends as needed 

Some on call may be needed

Job Summary

We are seeking a Home Medical Equipment Branch Manager to join our team. In this position you will be responsible for the day-to-day management of the location.

Essential Duties and Responsibilities

• Manage the financial and operational performance of the location
• Adheres to and implements all company policies and procedures
• Assures competencies are completed prior to staff doing tasks independently where required per policy
• Assist in billing requirements ensures that all required documentation including, but not limited to certificates of medical necessity, and assignment of benefits required for reimbursement are procured in a timely and efficient manner
• Communicates company policies and announcements on a timely basis to location employees
• Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory therapist, and other staff whose goal is to enhance patient care
• Develops and maintains working knowledge of current Medicare, Medicaid, and other insurance regulations
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Fulfill duties and responsibilities of other location personnel during their scheduled and unscheduled time off
• Interviews and hires staff as needed as approved by HR with emphasis on recruiting best-qualified candidates
• Maintains a high level of satisfaction with patients, referral sources and location employees
• Maintains a professional and clean working environment
• Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location's compliance with applicable policies and procedures
• Manages inventory to ensure levels are met and company assets are monitored and controlled
• Monitors and acts on the company's growth plan to achieve or exceed the location's budgeted goals
• Takes appropriate action to ensure that the location complies with applicable laws and regulations
• Works with staff to develop and maintain goals
• Works with sales representatives to develop and maintain key referral sources
• Performs other duties as assigned

Management Responsibilities

• Ensures that all employees are building relationships with patients and referral sources
• Keeps upper management abreast of important location issues or concerns
• Makes sure all employees adhere to the guidelines established on by the company
• Makes sure location personnel receives and completes necessary training to perform assigned duties
• May supervise the following positions - Customer Service Reps, Drivers, Respiratory Therapist

Education and/or Experience

• Bachelor's Degree in business or related degree; or equivalent combination of education and experience in DME/HME, home health industry or business, required
• One to three years of supervisory experience, preferred
• One to three years’ experience in the home health industry, required

Skills, Knowledge, and Abilities

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of insurance policies and requirements
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Mapping skills including ability to plan time-saving delivery routes
• Multi-task along with attention to detail
• Self-motivation, organized, plan and delegate, time-management, and deductive problem-solving skills
• Strong leadership abilities
• Sense of urgency and responsiveness to customers
• Understanding of accounting and business management
• Work independently and as part of a team

Physical Demands

• Requires sitting, walking, standing, talking, or listening
• Requires close vision to small print on computer and or paperwork
• At times
• May be required to use a personal vehicle for business activities with reimbursement
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires lifting and transporting of patient equipment and or move full and empty cylinders
• Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
• Some travel via automobile required to patient's homes, referral sources and meetings.