Dispatch/Customer Service

The Dispatcher (Parking Meters) provides support on internal communications, provides customer service to patrons to help resolve inquiries, complaints, etc. in a positive detailed orientated manner.

Principal Job Duties:

• Audit calls taken by our call center team for information accuracy and the level of customer service provided.

• Responsible for maintaining an accurate and up-to-date record of completed paybox repairs.

• Act as a customer service liaison to patrons regarding operational inquiries, questions, refunds, etc. via email and phone communications.

• Perform data entry tasks with a high level of accuracy and attention to detail.

• Communicate with customers on an as needed basis.

• Communicate with coworkers and management to remain up to date on any information regarding the system that may need to be relayed to callers (system issues, updates, etc.).

• Communicate with other departments regarding system issues needing repair or further investigation on how the issue affects the meter system.

• Familiarity with administrative systems and procedures.

• Other related duties as assigned.

Requirements: Education:

• High school diploma.

Experience:

• 1+ years call center or customer service experience

• Proficient in data entry and databases

• Experience using Microsoft Office, particularly Excel

Skills:

• Strong Microsoft Office and computer skills.

• Proficient in data entry and databases.

• Ability to communicate professionally and effectively.

• Excellent phone, organizational and interpersonal skills.

• Excellent attention to detail and accuracy.

• Ability to speak, read, and comprehend the English language; Bilingual abilities are a plus.

• Must be open to feedback, differing opinions and other points of view.

• Demonstrate a sense of urgency and timeliness.

• Demonstrate the ability to seek improvement.

• Excellent team building and interpersonal skills.

If you are a detail oriented individual with excellent organizational skills and a passion for providing outstanding customer service, we would love to hear from you.